At Col&MacArthur, the postal service is active once every week on Mondays in order to commit in a delivery within 10 working days.

In case of a non-delivery (due to absence or confusion relative to wrong address), the customer will receive a ticket from the driver informing of the problem.   

At this stage, Col&MacArthur strongly advise the recipient to send an e-mail to the C&M support team to assist by asking the shipping company to provide a second delivery.  

Constant contact with Col&MacArthur on such an event is the keystone to a favorable outcome.     

In order to meet customer satisfaction, Col&MacArthur accepts to deal with urgencies.