If by any unfortunate chance the contents of the packaging have been damaged in any way due to inadequate or clumsy handling of the delivery service, Col&MacArthur will accept to exchange the damaged item free of charge. This concession must be done within 48 hours following the receipt of the article. Under such circumstances, postal costs will be made liable to Col&MacArthur and the exchange will be carried out within a maximum period of 10 days; depending on the availability of the product.
Without prior agreement on the part of Col&MacArthur, any returned item will not be accepted.
Following the written approval from Col&MacArthur concerning a withdrawal or an exchange, the product must be returned in perfect condition, in its original packaging and without the slightest sign of having been used.
Products with a manufacturing defect upon arrival will be exchanged immediately in accordance to the above conditions.
All goods delivered correctly and in perfect condition will not be taken back or exchanged except under exceptional circumstances
On the other hand, if your watch has been damaged or is not functioning properly due to worn/normal usage but the guarantee cannot be applied, Col&MacArthur has a technical service team in place.
If the customer wishes to apply for Col&MacArthur service, the customer will send the goods by post at their own charge. Upon reception at Col&MacArthur office, the technical team will advise the reparation cost.
In any case, the minimum cost will be 50GBP as a fee + shipping charges of 15GBP if inside the EU.