Unless otherwise stated, the terms mentioned below correspond to the terms defined in the General Conditions of Use of the Website.
Any person using the services of COL&MACARTHUR agrees to the collection and processing of their personal data, in accordance with the information provided below. In particular, you consent to our collection, use, disclosure, storage, and protection of your personal information as described below. If you do not provide the required information, you may not be able to use all of the services offered.
Privacy – Confidentiality
To use certain services offered, it is necessary to provide your email address and password, as well as other personal data if applicable. This information is not visible to other users.
COL&MACARTHUR, as well as all related companies, its agents and representatives, undertake to process the data in accordance with the law of December 8, 1992 relating to the protection of privacy with regard to the processing of personal data.
General information
The controller of the collected data is SRL COL & MACARTHUR, whose registered office is located at AVENUE DE L'INFORMATIQUE 9A, 4432 ALLEUR, registered with the BCE under number 536.659.923 (VAT BE 0536.659.923) (e-mail: contact@cmarthur.com)
The required data is transmitted via a secure server and stored in a database.
Collection of necessary data
The personal information collected may be as follows:
- Your contact details: name, address, telephone number, email, date of birth, gender, etc.
- All information encoded in your Website user profile, as well as the preferences saved by you
- Information on previous orders
- Any content you generate or in connection with your account
- Financial information related to a transaction (account number, credit card number, etc.)
- Any relevant delivery, billing or other information used for a purchase on the Website
- Information transmitted during your exchanges with COL&MACARTHUR or other users of the Website
- The IP address assigned to you when you connect, as well as the date and time you access the site
- Your browsing history
- The type of device, the type of browser used, as well as the platform and/or THE system operating installed on the device (computer, tablet, smartphone, etc.)
- The search engine and keywords used to find the Website
- Geolocation information, including information about the location of your device (location service can be disabled on most mobile devices)
- Personal information collected using cookies, web beacons and other similar technologies
COL&MACARTHUR may also collect information from other sources, including public or third-party sources, within legal limits.
Where applicable, if the Website provides for it, it is also possible that you share information from social media, in particular to connect to the Website, and that we retain this data. These social media may automatically give us access to some of your personal information that they have stored. These elements can be controlled by configuring the privacy settings of the social media concerned.
If you provide us with personal information about a third party, you must only do so with their express prior consent. You must instruct the third party on how we collect, use, disclose, and store their personal information.
Purposes of processing
Your personal data is always processed in accordance with current legislation.
The data is collected to enable the execution of the contract concluded, the proper use and improvement of the services offered, user management, and also to combat abuse, misuse of the services offered and/or irregularities. They may also be used by COL&MACARTHUR to communicate information relating to its products and/or the products of its partners.
More specifically, COL&MACARTHUR may use and store personal information for the following purposes:
- Provide, improve and personalize the services offered
- Enable access to and use of services, as well as their evaluation
- Track your training, interests, etc.
- Allow you access to your order history, internal messages and other features
- To provide you with other services based on your interests and the data collected
- To offer you services based on your location (advertising, search results and other personalized content), using geolocation
- Contact you (by any means, based on the information you provide) about your account and provide customer service or handle technical issues, resolve a dispute, collect fees or money owed, collect your opinion using questionnaires, respond to your requests, send you a newsletter, contact you for prospecting purposes, unless you have expressly refused this use, etc.
- Personalize and improve advertising and marketing communications and evaluate them according to your preferences
- To offer you vouchers, discounts and special promotions, and to inform you about our services and those of our partners
- Prevent, detect, mitigate and investigate fraudulent or illegal activities and security breaches
In the event of a dispute, the personal data of the users concerned may be transmitted to a third party responsible for managing disputes (law firm, debt collection company, etc.) which will also ensure compliance with the applicable legislation regarding this information.
The data collected may be transferred to a third party, particularly in the event of a partnership or in the event of a possible transfer.
The collected data is stored on servers and kept for the time necessary to achieve the purposes mentioned above. After this period, the data is either deleted or archived anonymously and kept for purely statistical purposes. The protection of the collected and stored data complies with the applicable standards in this area.
Access to data, rectification, opposition and deletion
If you wish to obtain information about your data, its communication and whether this data is being processed, you can contact COL&MACARTHUR. If the data stored is inaccurate, incomplete or irrelevant, you can request its rectification, free of charge, provided that it is a reasonable request.
You can choose how we use your personal information to communicate with you, send you marketing information and offer you personalized and relevant advertising (via your profile settings on the Website). You can also choose whether you want to stay logged in to your account.
If you do not wish to receive marketing communications from us, you can unsubscribe by clicking on the link included in the email you received, change your settings, or indicate your communication preferences during direct communication with COL&MACARTHUR. You can also object to the processing of your data, particularly when it is collected for direct marketing purposes, or request its deletion or prohibition of use.
All requests must be made in writing, dated and signed, and accompanied by proof of identity, and sent to the COL&MACARTHUR head office. Your request will be processed within one month.
Responsibility
COL&MACARTHUR assumes no responsibility for any incorrect information that users may provide in their profile.
Each user is responsible for the confidentiality of their account on the Website, in particular by protecting it with a sufficiently strong password, and for the use made of their account.
COL&MACARTHUR has taken all necessary measures to secure the personal data collected and to prevent theft, loss, destruction, corruption, etc. However, no technology is infallible and users are fully informed of this. COL&MACARTHUR declines all liability, particularly in the event of loss, total or partial destruction, corruption, or fraudulent acquisition of data provided via its services, as well as in the event of any resulting damage.
Additional information
If you would like more information regarding personal data and its processing, you can contact the Commission for the Protection of Privacy: www.privacycommission.be
Rue de la Presse, 35, 1000 Brussels.
We also remain attentive to any comments you may have regarding respect for your privacy and the processing of your personal data.
Cookies
It is advisable to have a cookie information banner on your website.
This banner can be labeled as follows: "By continuing to browse this site, you accept the use of cookies or other trackers to offer you [For example, targeted advertising tailored to your interests] and [For example, to produce visitor statistics]. I accept - To find out more"
The "I accept" button allows you to close the banner without going any further. The "learn more" button should redirect to an information page that may contain the following text.
Use of Cookies
COL&MACARTHUR may use cookies, web beacons and similar tools provided by third parties to provide you with efficient services and to enable you to access its services, including using the Website. The use of these tools is limited in order to protect your personal data. For more details on confidentiality, see the relevant documents.
A cookie is a small text file that websites save on your computer (or mobile device) when you visit them. Cookies allow websites to remember your actions (username, display preferences, etc.), storing permanent or temporary information, thus avoiding having to re-enter it when you return to the website. Cookies can only be used by the website that created it.
A cookie does not identify website users. Cookies only record information about your internet browsing. These cookies allow the service provider to analyze how users use the site (length of visit, page visited, marketing research, etc.).
It is possible to refuse the use of cookies (in particular by configuring your internet browser). However, this could prevent the use of certain features of the services offered by COL&MACARTHUR.
Web beacons are electronic images embedded in the code of a web page that can perform the same functions as cookies. They allow users to track their movements from one web page to another in order to optimize traffic on the Website.
Advertisements displayed on the Website may be provided by third parties who use their own anonymous cookies to track certain data (e.g., the number of times a Customer has seen their advertisement). These cookies cannot be modified or read by the Service Provider. To learn more about these third-party advertising cookies, visit www.youronlinechoices.com