Collection: Frequently Asked Questions

No, you don't need to create an account to place an order. We've designed a quick and easy process so you can complete your purchase without hassle.

Yes, your personal information is strictly private. It is protected in accordance with the General Data Protection Regulation (GDPR), ensuring its security and confidentiality.

Simply add the watch of your choice to your cart, click "Order," and follow the steps on the form. In just a few clicks, your order is confirmed and ready to be shipped. Simple, fast, and secure.

Yes, you can discover our watches in person in our showroom located at 4432 Avenue de l'Informatique 9A in Ans, Belgium. However, it is imperative to make an appointment in advance via our showroom page to guarantee a personalized welcome.

Once your payment is complete, you will receive a confirmation email within minutes. This email confirms that your order has been processed and is being processed.

Yes, you can purchase your watch directly from our showroom located at Avenue de l'Informatique 9A, 4432 Ans, Belgium. We are open Monday to Friday (except Thursdays), from 9 a.m. to 5 p.m., and until 3 p.m. on Fridays. However, it is essential to make an appointment in advance via our showroom page to ensure a personalized welcome.

The estimated delivery time is indicated on the checkout page, just below the selected delivery method. Typically, it takes approximately 10 business days. If you require urgent delivery, please contact our customer service by phone at +32 460 22 67 87.

We accept popular payment methods such as Mastercard, Visa, PayPal, and American Express. Please note that we no longer accept bank transfers. The payment process is secure and fast, ensuring a seamless shopping experience.

Delivery is free within the European Union. For other destinations, delivery costs depend on the carrier and the specific conditions of each destination.

If you are not there at the time of delivery, a delivery notice will be left, indicating where to collect your package at the nearest collection point. In addition, the carrier will usually send you an email informing you of the location of the collection point and the steps to follow to collect your order.

Yes, as soon as your payment is confirmed, you will receive a confirmation email containing all the necessary information, including a tracking number, to track the shipment of your watch in real time.

We offer two types of watches: quartz and automatic. Quartz watches operate using a battery that powers a quartz crystal, providing great precision. They are easy to maintain; simply replace the battery when necessary to continue enjoying your watch effortlessly. Automatic watches, on the other hand, wind themselves using the natural movements of your wrist. As long as you wear it regularly, it will wind itself, without the need for a battery. If you don't wear it for a while, you can simply wind it manually to keep it running.

To wind your automatic watch, simply turn the crown manually clockwise. This takes about 20 to 30 turns to recharge the mechanism. Once wound, your watch will run on your daily movements, but you can wind it again if you don't wear it for a while.

Quartz watches require a simple battery check every 2 to 3 years to ensure proper functioning. For automatic watches, a complete service is recommended every 3 years to maintain the accuracy and longevity of the movement. It is also advisable to wind your automatic watch regularly to engage the mechanism, even if you do not wear it daily, to prevent it from stopping.

Quartz watches are water-resistant to a depth of 5 atmospheres, or about 50 meters. However, it's important to be careful with salt water and repeated diving. To maintain water resistance, make sure the crown is securely closed and never handle it while underwater. Automatic watches are water-resistant to a depth of 10 atmospheres, or 100 meters, with the same precautions to take regarding salt water, diving, and handling the crown.

Yes, you can wear your Col&MacArthur watch during your sports activities, but be careful of repeated shocks and sudden movements that could damage the mechanism. It is advisable to take care of your watch to ensure its longevity and proper functioning.

Our models are available in two sizes, 38mm and 43mm in diameter, offering flexibility to suit all styles. Additionally, each model can be customized with different strap types, allowing you to create a watch that perfectly suits you, whatever your wrist.