Data protection

10% OFF with the code "MothersJourney" - for a gift that will take all the mothers in your life through a journey... in time!

More than a watch, a heritage

Language:

Rechercher sur le site

AIDE ET FAQ

Indeed, it is necessary to create a customer account before placing an order. Moreover, through this customer account, you can follow the progress of your order at any time.

The customer area is available to create a Col&MacArthur account via your email address. The personal information requested when creating your account remains strictly confidential, in accordance with the GDPR rules.

You can change your account information via the “My Account” tab.

Your personal information is protected by the General Data Protection Regulation.

Indeed, Col&MacArthur has a showroom located in Bassenge, in the Liège region (Belgium). To best prepare your visit, it is imperative to make an appointment via this link. However, if you have any questions, please do not hesitate to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.

The purchase of Col&MacArthur watches is made exclusively on the official website of our brand. However, if you want to discover our watches before making your choice, it is also possible to discover them in our showroom.

When you go to the product page of the wished watch, check the desired options and click on “Add to Cart”. From there, you are redirected to the summary of your order. To access the payment, simply click on the “Finalize my purchases” sub-tab.

Once your order has been placed and the payment has been made, the watch is shipped to the address indicated as soon as possible. It is also possible to collect the watch from the showroom. To do so, simply contact us after placing your order. Please feel free to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via online chat or the “Contact us” tab.

The selling price of the watches is displayed on our official website, on the product pages of each model. The price obviously varies depending on the model and the options chosen, such as the type of strap, movement, color, etc.

Our limited editions are still available if you have access to the product page and if it is possible to place an order. Otherwise, when a watch is marked as “unavailable” or “out of stock”, the product page is greyed out and therefore indicates that you do not have access to it.

When you order one of our watches, you have the possibility to choose the serial number, in which case it is designated automatically. To choose the serial number, simply tick the appropriate box on the product page and enter the desired serial number.

If the collection you've ordered doesn't meet your expectations, don't worry! We offer a 14-day withdrawal period from the date of receipt. Simply contact us within this period and return the items unworn and in their original condition. We'll give you a full refund on receipt of the returned items.

The delivery time is indicated on each product page, under the selling price. Note that this delay may vary from one collection to another; it is therefore imperative to check this information according to each product. In case of an urgent delivery, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to find a solution to make the delivery according to your deadlines.

In case of absence, a delivery notice is left in your mailbox. The parcel is then dropped off at a designated post office and mentioned on the delivery notice. All you have to do is pick it up with this the notice.

The watches are delivered by registered parcel via Bpost first, and then according to the national post of the country of the buyer, for deliveries within Europe.

For deliveries outside Europe, we work in collaboration with DHL.

Delivery is offered in the European Union. For any other destination, additional charges are required to be delivered with DHL, averaging 36 euros of shipping costs.

In case of emergency, an express delivery is also possible in less than 48 by DHL express. A quote will be provided to you; such a delivery costs 50 euros. If you would like more information about express service or delivery in general, please contact the Col&MacArthur team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.

Of course. However, take into account the different pricing policy since Brexit; VAT is payable at the customs. In fact, VAT is not counted in the check-out for deliveries to the United Kingdom in order not to incur additional costs. This will be deducted automatically when it is placed in the basket, if your delivery address is in the United Kingdom.

We accept all online payments such as Master Card, Visa, Carte Bleue, PayPal, Maestro and bank transfers. However, it is not possible to pay by cash.

We provide you with a security system for any transaction on the platform. You can find all payment security information here.

It is indeed possible to pay in installments. By bank transfer, we accept up to three payments and by PayPal, which offers direct debit in four instalments. However, it is preferable to opt for a bank transfer to facilitate transactions.

If you wish to pay multiple times, please contact us beforehand, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to tell you how to proceed. The order will only be validated once the total amount has been received.

Quartz

A quartz watch consists of an electronic circuit driven by a battery. The energy of the battery is used to vibrate a quartz oscillator and thus to operate the watch. Because of its electronic nature, the quartz movement is the most precise in watchmaking.

Mechanical

A mechanical watch is powered by the energy stored in a spring in the watch movement. Mechanical watches from Col&MacArthur are self-winding. This means that they are recharged by the movement of an oscillating weight when the watch is worn. Col&MacArthur watches have a power reserve of approximately 36 hours. After this period without being worn, the watch must be manually wound thanks to the winding stem.

Leather and Milanese mesh

The leather and Milanese mesh strap can be adjusted at a watchmaker, who has the right equipment, or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.

If you are manual, it is however possible to perform this task on your own, thanks to the explanatory videos at your disposal.

Metal mesh

Indeed, for this type of strap, the Col&MacArthur team offers a premium service to adjust the strap to your wrist before sending the watch. You will receive an e-mail as soon as you place your order on our official website.

In addition, upon receipt of your order, the watch is provided with additional mesh. Thus, the metal mesh strap can also be modified later. At a watchmaker, who has the right equipment or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.

Quartz

Quartz watches require a simple battery check every 2 to 3 years.

Mechanical

For mechanical watches, full maintenance is required every 3 years. It is also advisable to wind the watches regularly in order to activate the mechanism.

Quartz

Quartz watches have a water resistance of 5 atmospheres, that is to say they are waterproof up to 50 meters deep. However, salt water is not recommended.

Mechanical

For mechanical watches, they have a water resistance of 10 atmospheres (static pressure). The latter are thus waterproof up to 100 meters of depth. Nevertheless, salt water is not recommended.

Watches can be used for sports activities. Nevertheless, sudden movements and shocks should be avoided.

All our watches are quality timepieces and are designed with the greatest care. However, it is essential to treat them as delicate jewellery. We recommend that you do not expose them to water, such as bath water, swimming pool water or sea water.

Water can damage the internal components and alter the beauty of your watch. To preserve their quality and elegance, we advise you to keep them away from water.

There is an average running time only for mechanical watches, this one is 38 hours. The average running time of Col&MacArthur watches indicates how long the watch remains functional without being worn. After this delay, the watch must be manually wound.

If you are prone to allergic reactions, contact the Col&MacArthur team, they will be happy to answer your questions.

The tolerance varies depending on the models and the type of watch you want to purchase.

Quartz

Our quartz watches are more accurate than our mechanical watches. These contain within them a quartz which, under tension, vibrates at 35 kHz. The role of this crystal is to electronically process pulses on a regular basis. The accuracy of our quartz watches is -10 to +20 seconds per month.

Mechanical

These movements require regular maintenance in order to maintain increased tolerance. The accuracy of automatic mechanical watches is + or - 20 seconds per day. If you want more information about a particular model, you can directly download the datasheet of a watch in the « Technical description » tab on each of the product pages.

If you still have questions, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or via the “Contact us” tab.

The models we offer are unisex and vary between 38 and 43 mm in diameter. For each of our models you have the possibility to choose the type of strap and the diameter of the watch. In short, there is something for everyone.

We regularly update our newsletter to keep you up to date on Col&MacArthur news. You can subscribe to our newsletter directly on our site, by providing us with your e-mail address when you create a customer account or simply at the bottom of the main page of our website.

We are also very active on social networks. You can join our community on Instagram, Facebook, YouTube, LinkedIn or TikTok.

Unless otherwise stated, the terms mentioned below correspond to the terms defined in the General Terms and Conditions of Use of the Website.

By using COL&MACARTHUR's services, you consent to the collection and processing of your personal data in accordance with the information set out below. In particular, you consent to our collection, use, disclosure, storage and protection of your personal information as described below. If you do not provide the required information, you may not be able to use all the services offered.

Privacy – Confidentiality

In order to use some of the services offered, it is necessary to provide an e-mail address and a password, as well as other personal data if necessary. This information is not visible to other users.

COL&MACARTHUR, as well as all related companies, its agents and representatives, undertake to process data in accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data.

General information

The person responsible for processing the data collected is SRL COL & MACARTHUR, whose headquarter is established at RUE DU PONT 8/A - 4690 ROCLENGE-SUR-GEER, registered at the ECB under no. 536.659.923 (VAT BE 0536.659.923) (e-mail : …).

The required data are transmitted via a secure server and are stored in a database.

Collection of the necessary data

The personal information collected can be the following:

Your contact details : name, address, telephone number, e-mail, date of birth, gender, etc.
All the information encoded in your user profile on the Website, as well as the preferences recorded by you
Information about previous orders
Any content you generate or related to your account
Financial information related to a transaction (account number, credit card number, etc.)
Any relevant delivery, billing or other information used in connection with a purchase on the Website
Information transmitted in connection with your interaction with COL&MACARTHUR or other users of the Website
The IP address assigned to you when you log on and the date and time you access the Website
Your browsing history
The type of device, the type of browser used, as well as the platform and/or operating system installed on the device (computer, tablet, smartphone, etc.)
The search engine and the keywords used to find the Website
Geolocation information, including information about the location of your device (the geolocation service can be disabled on most mobile devices)
Personal information collected through cookies, web beacons and other similar technologies

COL&MACARTHUR may also collect information from other sources, including public and third party sources, to the extent permitted by law.

Where applicable, if provided for on the Website, you may also share information from social media, including to connect to the Website, and we may retain that data. These social media may automatically give us access to some of your personal information that they have stored. This can be controlled via the privacy settings of the relevant social media.

If you provide us with personal information about a third party, you should only do so with their express prior consent. You must instruct that third party about how we collect, use, disclose and store their personal information.

Purposes of processing

Your personal data is always processed in accordance with the applicable legislation.

The data is collected in order to enable the fulfilment of the contract concluded, the proper use and improvement of the services offered, the management of the users, as well as to fight against abuse, misuse of the services offered and/or irregularities. It may also be used by COL&MACARTHUR to communicate information about its products and/or the products of its partners.

More specifically, COL&MACARTHUR may use and store personal information for the following purposes:

To provide, improve and personalise the services offered
To enable access to and use of the services and to evaluate them
Track your education, interests, etc.
Allow you to access your order history, internal messages and other features
Provide you with other services based on your interests and the data collected
Offer you services based on your location (advertisements, search results and other personalised content), thanks to geolocation
Contact you (by any means, depending on the information you provide) about your account and provide you with customer service or deal with technical problems, resolve a dispute, collect fees or monies owed, collect your feedback through questionnaires, respond to your requests, send you a newsletter, contact you for marketing purposes, unless you have expressly opted out of such use, etc.
To personalise and improve advertising and marketing communications and to evaluate them according to your preferences
To offer you vouchers, discounts and special promotions, and to inform you about our services and those of our partners
To prevent, detect, limit and investigate fraudulent or illegal activities and security breaches

In the event of a dispute, the personal data of the users concerned may be passed on to a third party responsible for managing disputes (law firm, collection company, etc.) who will also ensure that the applicable legislation is respected with regard to this information.

The data collected may be transferred to a third party, in particular in the event of a partnership or in the event of a possible transfer.

The data collected is stored on servers and is kept for the time necessary to achieve the purposes mentioned above. Once this period has elapsed, the data is either deleted or archived anonymously and kept for purely statistical purposes. The protection of the data collected and stored complies with the applicable standards.

Access to data, rectification, objection and deletion

If you wish to obtain information about your personal data, its disclosure and whether it is being processed, you can contact COL&MACARTHUR. If the data we hold is inaccurate, incomplete or irrelevant, you can request that it be corrected free of charge, provided that this is a reasonable request.

You can choose how we use your personal information to communicate with you, send you marketing information and provide you with relevant personalised advertising (via your profile settings on the Website). You can also choose whether you want to remain logged in to your account.

If you do not wish to receive marketing communications from us, you can unsubscribe by clicking on the link included in the email you received, change your settings or indicate your communication preferences in a direct communication with COL&MACARTHUR. You may also object to the processing of your data, in particular where it is collected for direct marketing purposes, or request that it be deleted or that its use be prohibited.

All requests must be made in writing, dated and signed and accompanied by proof of identity, and sent to COL&MACARTHUR's registered office. Your request will be processed within one month.

Liability

COL&MACARTHUR accepts no responsibility for any incorrect information provided by users in their profile.

Each user is responsible for maintaining the confidentiality of their account on the Website, in particular by protecting it with a sufficiently sophisticated password, and for the use made of their account.

COL&MACARTHUR has taken all reasonable steps to ensure the security of personal data collected and to prevent its theft, loss, destruction, corruption, etc. However, no technology is infallible and users are fully aware of this. COL&MACARTHUR accepts no responsibility for the loss, destruction or partial destruction, corruption or fraudulent acquisition of data provided via its services, nor for any damage resulting from this.

Further information

If you would like more information about personal data and their processing, you can contact the Commission for the Protection of Privacy: www.privacycommission.be

Rue de la Presse, 35, 1000 Brussels.

We also welcome any comments you may have regarding your privacy and the processing of your personal data.

Cookies

It is advisable to have an information banner on your website concerning cookies.

This banner can be worded as follows: "By continuing to browse this site, you agree to the use of cookies or other tracking devices to provide you with [For example, targeted advertising tailored to your interests] and [For example, to compile visit statistics]. I accept - Read more"

The "I accept" button allows you to close the banner without going any further. The "learn more" button should link to an information page which may include the following text.

Use of Cookies

COL&MACARTHUR may use cookies, web beacons and similar tools provided by third parties to provide effective services to you and to enable you to access its services, including using the Website. The use of these tools is limited in order to protect your personal data. For more details on privacy, see the relevant documents.

A cookie is a small text file saved on your computer (or mobile device) by websites when you visit them. Cookies allow websites to remember your actions (username, display settings, etc.), storing permanent or temporary information, so that you do not have to re-enter it when you return to the website. Cookies can only be used by the website that created it.

A cookie does not identify the users of the website. Cookies only record information about your web browsing. These cookies allow the Service Provider to analyse the use of the website by its users (length of visit, page visited, study for marketing purposes, etc.).

It is possible to refuse the use of cookies (in particular by configuring your Internet browser). However, this may prevent the use of certain features of the services offered by COL&MACARTHUR.

Web beacons are electronic images embedded in the code of a web page that can perform the same functions as cookies. They allow us to track users' movements from one web page to another in order to optimise traffic on the Website.

Advertisements displayed on the Website may be provided by third parties who use their own anonymous cookies to track certain data (e.g. the number of times a customer has seen their advertisement). These cookies cannot be modified or read by the provider. For more information on these third party advertising cookies, please visit www.youronlinechoices.com

History Collection

Identity Collection

Rechercher sur le site

AIDE ET FAQ

Quartz

Mechanical

Leather and Milanese mesh

Metal mesh

Quartz

Mechanical

Quartz

Mechanical

Quartz

Mechanical

Data protection

Privacy – Confidentiality

General information

Collection of the necessary data

Purposes of processing

Access to data, rectification, objection and deletion

Liability

Further information

Cookies

Use of Cookies

Collections

Services

Information

Settings

Payments methods