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AIDE ET FAQ
Indeed, it is necessary to create a customer account before placing an order. Moreover, through this customer account, you can follow the progress of your order at any time.
The customer area is available to create a Col&MacArthur account via your email address. The personal information requested when creating your account remains strictly confidential, in accordance with the GDPR rules.
You can change your account information via the “My Account” tab.
Your personal information is protected by the General Data Protection Regulation.
Indeed, Col&MacArthur has a showroom located in Bassenge, in the Liège region (Belgium). To best prepare your visit, it is imperative to make an appointment via this link. However, if you have any questions, please do not hesitate to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
The purchase of Col&MacArthur watches is made exclusively on the official website of our brand. However, if you want to discover our watches before making your choice, it is also possible to discover them in our showroom.
When you go to the product page of the wished watch, check the desired options and click on “Add to Cart”. From there, you are redirected to the summary of your order. To access the payment, simply click on the “Finalize my purchases” sub-tab.
Once your order has been placed and the payment has been made, the watch is shipped to the address indicated as soon as possible. It is also possible to collect the watch from the showroom. To do so, simply contact us after placing your order. Please feel free to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via online chat or the “Contact us” tab.
The selling price of the watches is displayed on our official website, on the product pages of each model. The price obviously varies depending on the model and the options chosen, such as the type of strap, movement, color, etc.
Our limited editions are still available if you have access to the product page and if it is possible to place an order. Otherwise, when a watch is marked as “unavailable” or “out of stock”, the product page is greyed out and therefore indicates that you do not have access to it.
When you order one of our watches, you have the possibility to choose the serial number, in which case it is designated automatically. To choose the serial number, simply tick the appropriate box on the product page and enter the desired serial number.
If the collection you've ordered doesn't meet your expectations, don't worry! We offer a 14-day withdrawal period from the date of receipt. Simply contact us within this period and return the items unworn and in their original condition. We'll give you a full refund on receipt of the returned items.
The delivery time is indicated on each product page, under the selling price. Note that this delay may vary from one collection to another; it is therefore imperative to check this information according to each product. In case of an urgent delivery, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to find a solution to make the delivery according to your deadlines.
In case of absence, a delivery notice is left in your mailbox. The parcel is then dropped off at a designated post office and mentioned on the delivery notice. All you have to do is pick it up with this the notice.
The watches are delivered by registered parcel via Bpost first, and then according to the national post of the country of the buyer, for deliveries within Europe.
For deliveries outside Europe, we work in collaboration with DHL.
Delivery is offered in the European Union. For any other destination, additional charges are required to be delivered with DHL, averaging 36 euros of shipping costs.
In case of emergency, an express delivery is also possible in less than 48 by DHL express. A quote will be provided to you; such a delivery costs 50 euros. If you would like more information about express service or delivery in general, please contact the Col&MacArthur team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Of course. However, take into account the different pricing policy since Brexit; VAT is payable at the customs. In fact, VAT is not counted in the check-out for deliveries to the United Kingdom in order not to incur additional costs. This will be deducted automatically when it is placed in the basket, if your delivery address is in the United Kingdom.
We accept all online payments such as Master Card, Visa, Carte Bleue, PayPal, Maestro and bank transfers. However, it is not possible to pay by cash.
We provide you with a security system for any transaction on the platform. You can find all payment security information here.
It is indeed possible to pay in installments. By bank transfer, we accept up to three payments and by PayPal, which offers direct debit in four instalments. However, it is preferable to opt for a bank transfer to facilitate transactions.
If you wish to pay multiple times, please contact us beforehand, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to tell you how to proceed. The order will only be validated once the total amount has been received.
Quartz
A quartz watch consists of an electronic circuit driven by a battery. The energy of the battery is used to vibrate a quartz oscillator and thus to operate the watch. Because of its electronic nature, the quartz movement is the most precise in watchmaking.
Mechanical
A mechanical watch is powered by the energy stored in a spring in the watch movement. Mechanical watches from Col&MacArthur are self-winding. This means that they are recharged by the movement of an oscillating weight when the watch is worn. Col&MacArthur watches have a power reserve of approximately 36 hours. After this period without being worn, the watch must be manually wound thanks to the winding stem.
Leather and Milanese mesh
The leather and Milanese mesh strap can be adjusted at a watchmaker, who has the right equipment, or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
If you are manual, it is however possible to perform this task on your own, thanks to the explanatory videos at your disposal.
Metal mesh
Indeed, for this type of strap, the Col&MacArthur team offers a premium service to adjust the strap to your wrist before sending the watch. You will receive an e-mail as soon as you place your order on our official website.
In addition, upon receipt of your order, the watch is provided with additional mesh. Thus, the metal mesh strap can also be modified later. At a watchmaker, who has the right equipment or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Quartz
Quartz watches require a simple battery check every 2 to 3 years.
Mechanical
For mechanical watches, full maintenance is required every 3 years. It is also advisable to wind the watches regularly in order to activate the mechanism.
Quartz
Quartz watches have a water resistance of 5 atmospheres, that is to say they are waterproof up to 50 meters deep. However, salt water is not recommended.
Mechanical
For mechanical watches, they have a water resistance of 10 atmospheres (static pressure). The latter are thus waterproof up to 100 meters of depth. Nevertheless, salt water is not recommended.
Watches can be used for sports activities. Nevertheless, sudden movements and shocks should be avoided.
All our watches are quality timepieces and are designed with the greatest care. However, it is essential to treat them as delicate jewellery. We recommend that you do not expose them to water, such as bath water, swimming pool water or sea water.
Water can damage the internal components and alter the beauty of your watch. To preserve their quality and elegance, we advise you to keep them away from water.
There is an average running time only for mechanical watches, this one is 38 hours. The average running time of Col&MacArthur watches indicates how long the watch remains functional without being worn. After this delay, the watch must be manually wound.
If you are prone to allergic reactions, contact the Col&MacArthur team, they will be happy to answer your questions.
The tolerance varies depending on the models and the type of watch you want to purchase.
Quartz
Our quartz watches are more accurate than our mechanical watches. These contain within them a quartz which, under tension, vibrates at 35 kHz. The role of this crystal is to electronically process pulses on a regular basis. The accuracy of our quartz watches is -10 to +20 seconds per month.
Mechanical
These movements require regular maintenance in order to maintain increased tolerance. The accuracy of automatic mechanical watches is + or - 20 seconds per day. If you want more information about a particular model, you can directly download the datasheet of a watch in the « Technical description » tab on each of the product pages.
If you still have questions, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or via the “Contact us” tab.
The models we offer are unisex and vary between 38 and 43 mm in diameter. For each of our models you have the possibility to choose the type of strap and the diameter of the watch. In short, there is something for everyone.
We regularly update our newsletter to keep you up to date on Col&MacArthur news. You can subscribe to our newsletter directly on our site, by providing us with your e-mail address when you create a customer account or simply at the bottom of the main page of our website.
We are also very active on social networks. You can join our community on Instagram, Facebook, YouTube, LinkedIn or TikTok.
Customer reviews
Click on one of our collections
Choisissez une collection
C&M reviews
Superbe montre dans une boîte à couper le souffle et temps de livraison très correct. Pas déçue de mon achat, elle a fait son effet chez son destinataire ! Bravo !
sfdfds source : GoogleBeaucoup de choix
sfdfds source : GoogleTrès belle montre service de qualité, une marque de luxe que je recommande !
sfdfds source : GoogleAccueil et service au top
sfdfds source : GoogleSuperbe travail, rapide et très suivi.
sfdfds source : GoogleA défaut de l'avoir dans les étoiles, elle est au moins dans les nuages ☺️ Un an avec cette montre et elle est toujours au top.
sfdfds source : GoogleSatisfait de mon achat. Une livraison plus rapide serait agréable.
sfdfds source : GoogleUne commande facile et un suivi parfait! Merci.
sfdfds source : GoogleSur rendez-vous uniquement. Accueil chaleureux.
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sfdfds source : GoogleLa montre est magnifique, livrée dans un superbe écrin. La gravure demandée est soignée et correspond à la demande. Magnifique cadeau pour mes 18 ans !
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sfdfds source : GoogleTout était parfait!! Mon mari l'a reçu pour la fête des pères et était vraiment très heureux, nous nous laisserions bien tenter par la Red 3.721.
Nous recommandons vivement.
sfdfds source : FacebookJ ai bien reçu ma montre!!!
Belle finition, lecture cependant tres surprenante (droite a gauche!) mais c'etait le but!
Tres joli coffret et bel emballage
Ma seule tout petite deception.. je l'imaginais un peu plus 'grande'.. elle est limite montre pour dame..
Mais j'imagine qu'avec le mecanisme suisse elle doit etre de bonne qualité!
Très bonne manufacture.
Service clientèle accessible, agréable.
Très bon suivi de la commande
Sérieux
Bonjour à vous,
Je viens de recevoir ma montre Lunar 1969 et que dire…. D’abord ouvrir le colis, ensuite on atteint un écrin exceptionnel du jamais vu et Dieu sait que j’aime les montres. Petit moment d’émotion, j’ouvre cette écrin et…..woauw, je découvre la montre ou plutôt un bijoux sublimissime. Je la regarde avec presque des yeux d’enfants, je la place sur mon poignet, le bracelet est à la bonne taille et très bien sécurisé.
Bref je suis émerveillé par cette montre d’exception et j’en ai déjà repéré d’autres qui pourront enrichir une future collection « Col&McArthur »
Bravo, bravo et encore bravo.
Alain Closset.
Maison très sérieuse et précise. Achat de la montre Davinci qui est mystérieuse et élégante sans précédent ! Tout est parfait !
sfdfds source : GoogleJe suis ravi, sur tous les points, de mon expérience avec Col&MacArthur.
Lorsqu'un nouveau produit avec un team dont j'ai une affinité toute particulière sortira, je ne manquerai pas de me faire plaisir à nouveau !!!
Grand merci à Col&McA ! ;-) !
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sfdfds source : GoogleUne belle expérience, un professionnalisme, une montre de qualité.
J'ai dû un peu attendre car le cadran ne correspondait pas à vos normes de qualité. Ensuite vos conseils pour ajuster le bracelet. Vous êtes TOP.
tres belle piece. service impec,que dire d'autre simplement parfait
sfdfds source : GooglzMon petit garçon ayant économisé pendant 1 ans pour s'acheter cette jolie montre à enfin pu l'acquérir et il l'adore en est tes fier et elle est magnifique !
sfdfds source : GooglePlus qu'une montre, un bijou, une montre originale que l'on aime porter. Pour le reste, un site de confiance, délais respectés.
sfdfds source : FacebookMagnifique mécanique et design incomparable ! Magnifique fabrication belge, nous adorons ! Merci à vous et pour votre suivi et communication au top !
Très sérieux, rapide et pro, félicitations
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sfdfds source : GooglePerfect
sfdfds source : GoogleI was very surprised when I received the order, the packaging is well done and the product explanations are relevant.
The packaging is well designed and the explanations of the product are relevant.
The only drawback is the rather long delivery time (about 6 weeks).
sfdfds source : GoogleEverything is perfect !
sfdfds source : GoogleThe product and its box are superb. The delivery time is reasonable. I recommend this brand.
sfdfds source : GoogleThe watch is perfect, high quality and original. Highly recommended!
sfdfds source : GoogleA beautiful watch that meets my expectations.
The after sales service and chat communication is top.
Thank you
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sfdfds source : GoogleAlways at the TOP of the creativity, well-made watch and the concern of the neat finishing.
sfdfds source : GoogleThe Col&MacArthur concept is a very beautiful and original idea.
They are not watches but real jewels, real exceptions, their symbols and references are a hymn to such important values.
The communication is very present, the after-sales service is a very reassuring reality.
sfdfds source : GoogleGreat watch! Great service and follow-up! Thank you!
sfdfds source : GoogleDelivery on time, very good contact and exceptional product!
sfdfds source : GoogleQuality watches and very professional service. Nothing to complain about. Very good.
sfdfds source : GoogleVery happy with this beautiful watch, very original in its design, well finished and in a nice presentation box.
I bought my first watch for my husband.
We thought it was so beautiful that we bought a second one for a friend's birthday!
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sfdfds source : GoogleMy husband dreamed of it and it lived up to his expectations: beautiful and unique. The delivery and the parcel are very well done.
sfdfds source : GoogleI am very pleased with the quality of the watch. The watch is beautiful and was perfectly packed!
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sfdfds source : GoogleVery happy with my new watch and the top service !
sfdfds source : GoogleCreativity, quality ... to be continued!
sfdfds source : GoogleA very nice watch, for sure. A little disappointed with the Leonardo 500 model, which in 38mm is too small for my wrist (43 mm no more available). On the other hand, the Lunar is great
sfdfds source : GoogleThe watch is beautiful and I got it in time for Christmas! They are very serious and professional, all their themed watches are beautiful and the quality is top ! I highly recommend this site! A big thank you to the whole Col&MacArthur team!
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sfdfds source : GoogleMore than just watches, stories that you can't help but look at without getting tired...impeccable service, quality, originality, and limited series....and it's Belgian! Congrats!
sfdfds source : FacebookThank you for the service! A great gift for my dad's 60th birthday!
sfdfds source : FacebookGreat service. Very nice quality watch. I highly recommend.
sfdfds source : FacebookGreat watch and 5 star service thank you!
sfdfds source : FacebookMy husband is delighted with his Christmas present, very nice purchase, beautiful box, fast delivery, this is what I call good service and would not hesitate to recommend!
sfdfds source : FacebookHello
I would like to thank you for your reactivity, your flexibility and the quality of your service in delivering the watch I wanted in time to put it under the Christmas tree.
It was a beautiful moment shared with my beloved.
Happy New Year to the whole team and thank you again!
sfdfds source : e-mailFirst of all, the follow-up of the order is more than good. Then the quality of the product
sfdfds source : FacebookHello, everything is perfect and my husband was delighted. I would like to thank you again for your efficiency and speed of delivery. Thank you again. Mrs LEPARC. See you soon.
sfdfds source : e-mailThe watch suits me perfectly, the details and the final rendering is really beautiful. The details of the lunar surface in relief show the superb work done on the watch.
The packaging is also as expected, it was a pleasure to discover the watch and to be able to put it directly on my wrist.
I am very satisfied with my watch and the services offered by Col&MacArthur.
The watch suits me perfectly, the details and the final rendering is really beautiful. The details of the lunar surface in relief show the superb work done on the watch.
The packaging is also expected, it was a pleasure to discover the watch and to be able to put it directly on my wrist.
I am very satisfied with my watch and the services offered by Col&MacArthur.
sfdfds source : e-mailI received my watch and it matches the description perfectly.
I am very pleased with the service and the quality of the watch.
The case I received is very elegant.
sfdfds source : e-mailGood evening,
Thanks to you, my father is delighted to be able to wear his brand new watch.
The product is really splendid, and the packaging alone gives me real satisfaction.
I am very pleased with the service and the quality of the product.
Thank you again for ensuring the delivery for this New Year's Eve in 2021!
Alexandre Dehon
sfdfds source : e-mailAnd that's three for us!
A wonderful Christmas present!
And as always a great service!
sfdfds source : FacebookI am very happy to have received it and before Christmas the service is top notch and with its beautiful box the watch looks great thank you very much Col&MacArtur☺☺
sfdfds source : FacebookHigh quality watch with very nice finishing. Great service. Beautiful packaging, the watch comes in a beautiful wooden box.
sfdfds source : FacebookAfter 4 months of hiding the birthday present for my son's 19th birthday, this is what we finally felt, the watch is beautiful wow, my son is shocked and moved. Great gift. ❤️❤️❤️
sfdfds source : FacebookA magnificent watch in a splendid case, a delivery time met, a gift that hit the spot! Thank you
sfdfds source : FacebookRhooooo how it is just beautiful.
So happy with my purchase and the person it was intended for is in admiration of the watch.
Thank you Col&MacArthur!
But above all, congratulations for the meticulous work!
sfdfds source : FacebookMy wife gave me the "Lunar 69". It is a beautiful piece of jewellery of extraordinary quality and finish. The collection is sublime and I can't wait to order a watch from another commemoration.
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sfdfds source : GoogleDiscovery of passionate and exciting people. Explanation of their work, their path since their creation. A privileged moment where we discovered a dynamism, a search for quality and historical details, a proximity with the customers, a quality service.
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sfdfds source : GoogleExcellent service! The watch is absolutely beautiful, I recommend it with my eyes closed
sfdfds source : GoogleI am very happy with your service, I am impatient to receive my new "Magellan" watch.
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sfdfds source : GoogleVery nice watch, arrived as expected, quite happy with my purchase and I recommend this site.
sfdfds source : Googleserious, fast, good quality
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sfdfds source : GoogleVery good service. Very fast delivery. The watch is of excellent quality and very beautiful.
sfdfds source : GoogleHello, I wanted a watch that was no longer being made. Contact made, question asked, a little wait, and solution found and watch worn. Thanks to you, Jérémie
sfdfds source : GoogleVERY SATISFIED AND BEAUTIFUL!!!
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sfdfds source : GoogleVery happy and very good service! Thank you!
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sfdfds source : GoogleWatch arrived on time and in perfect condition and very good quality
sfdfds source : GoogleTrès beau produit, packaging très soigné et luxueux.
sfdfds source : GoogleParfait
sfdfds source : GoogleModel matches my expectations and was delivered without problems within the announced timeframe
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sfdfds source : GoogleI received a new mount due to an error in the delivery address, the product is very good quality.
sfdfds source : GoogleOn the order side, very responsive and fast.
On the watch side, a real beauty. I'm very pleased with the quality of the product.
sfdfds source : GoogleI was very pleased with the quality of the watch and the service. The watch is superb. It was not possible to order an extra leather strap directly from the site, and email communications about this went unanswered, which explains the missing 5th star. Thank you.
sfdfds source : GoogleVery nice watch received in less than 10 days calendar, corresponding exactly to my expectations
sfdfds source : GoogleHello I left you two comments on the links. Thank you for the watch and your seriousness it is beautiful and I am sure my husband will be delighted! It's a gift for his birthday tomorrow.
Good weekend
Blavier Isabelle
sfdfds source : e-mailHello,
I am satisfied with the product purchased.
It was a gift, so I am not wearing the watch.
Thank you for your help,
sfdfds source : e-mailHello
Super service quality work nothing to complain about
I am doing your publicity in my customers and in the Walloon region
We are celebrating our 50th anniversary this year.
Thank you for keeping me informed about future limited editions
sfdfds source : e-mailHello,
I am very pleased with the service and the quality of the watch. I have recommended your site for its seriousness and professionalism.
I hope that your complaint will be successful and mine too.Thank you again!
Thank you very much.
Philippe AYRAULT
sfdfds source : e-mailGood evening,
It was a good idea to send me this email because I really wanted to share my feelings with you.
As soon as I opened the box, I was already positively surprised just by the care of the packaging and the beauty of the case!
I have a nice collection of watches, but even more expensive, I rarely had such a beautiful box, so very good first impression.
Then the watch ... wow, really TOP in its beautiful black colour with a very careful assembly and a very nice clean line! The little extra was the strap that was made to fit my wrist. The bracelet was made to fit my wrist. I can't say enough about it, except that I'm delighted with my purchase and that you did a really good job.
Thank you so much,
Dimitri
sfdfds source : e-mailWe are very happy with your services and the gift was very much appreciated.
Thank you again!
Mr and Mrs Kuppens-Pisart
sfdfds source : e-mailI am extremely satisfied but it is for my son's birthday which is only in December, so I don't dare put a note on fb for fear that he will read it... I will put a comment on your page when I have offered it to him. It's a great gift, but yes, it's beautiful, well wrapped... I just have to wait 4 months to give it to him. Thank you so much.
sfdfds source : e-mailHello,
No problem, the watch is very nice.
I've received it without any problem.
See you soon for a next purchase perhaps?
Sincerely
Danielle Ribbens
sfdfds source : e-mailDear Sir,
For a long time now, I have been telling myself that I must let you know how satisfied I am, or rather "our" satisfaction, because if I was already seduced by the object, your work has satisfied my companion to the highest degree, even though he is very demanding in this matter.
Many events delayed me in my letters and I am only taking the pen.
As far as your magnificent watch is concerned, however, an accident has just shattered my companion's happiness. While removing a jumper, the buckle of the watch opened. The unrestrained case then fell off. Unfortunately, since then, the large hand seems to have left its gear.
Can I send the watch back to you for inspection and repair, and what is the procedure and address?
I thank you in advance for the follow-up you will give to this.
Yours faithfully
Best regards.
Joelle Bettolo
sfdfds source : e-mailHello,
Thank you for the watch.
My order was what I expected. I am very happy.
François-Xavier
sfdfds source : e-mailDear Madam
Dear Sir or Madam,
I have received your e-mail of 21 June and I thank you for it.
I can assure you that you have been more than up to the task. The watch is sublime and so is the box. The shipping time announced was respected.
In short, 10/10. I am particularly happy to have discovered and appreciated the know-how of a watchmaking company which, last but not least, is Belgian.
I will not fail to renew my confidence in Col & Mac Arthur.
Best wishes and congratulations again.
Jacques PUCHE
sfdfds source : e-mailVery serious company, watch arrived in a very nice wooden box. Completely satisfied. Thank you very much!
sfdfds source : FacebookHello,
I'm sorry I didn't reply to you earlier.
The watch is superb, my husband had often spoken to me about it and I decided to surprise him for his birthday and my god what a surprise, he had tears in his eyes.
The deadline was met, the presentation of the watch is impeccable in a beautiful case.
I will recommend your company for sure, you are great, your staff are very helpful and attentive.
I am thinking of buying the Leonardo da Vinci watch, I think it is superb.
Thank you and keep it up, don't change anything.
Véronique LOUIS
sfdfds source : e-mailHello,
I am delighted with the product and the service.
It was a gift for the departure of a colleague. He wanted to buy the watch as soon as it was released, but didn't have the budget. He already has another watch from you. His wife gave us the information for this gift.
I am also delighted with the service, the availability on the phone to answer my questions, and the delivery.
The watch is very nice, but the hinge detail is not very neat (see photo). The watch is otherwise very nice and of good quality. He wore it straight away.
A very nice gift.
Thank you very much,
Catherine Voicu
sfdfds source : e-mailHello Sir.
I am very satisfied with my order.
You have worked seriously and professionally.
Why not the possible purchase of a second watch in your establishment?
Thank you very much.
sfdfds source : e-mailExcellent Customer Service and quick response. Resolved the VAT and Import Duty immediately.
sfdfds source : FacebookWe are delighted with the welcome of mr Clement I confess I am not very good on the computer now I am waiting for the last watch
greetings from jm
sfdfds source : e-mailHello
I can't give you an opinion now, I haven't offered the watch yet.
Kind regards
Christiane Halleux
sfdfds source : e-mailHello,
This is my 2nd watch from C&MacA: original design, neat work, the watch can be personalised in a simple way but it still gives an extra value to a watch linked to an important historical event or character. Delivery of the 2nd watch delayed by a few months compared to the initially planned date, ... but this is due to the pandemic. I'm very happy with the delivery: reliable and the watch is nicely presented in a nice box. Good value for money, and a nice touch of originality.
E. Chleide
sfdfds source : e-mailHello,
The watch is really superb we were bluffed! The strap was the right size, nothing to say it is worth the price.
Thank you to the whole team for its efficiency.
I'm looking forward to it.
sfdfds source : e-mailThe quality of the watches is good but it took a long time for delivery
sfdfds source : e-mailHi Sirs
Very happy with the service from order to delivery.
I am looking forward to seeing you again.
Roger Servaes
sfdfds source : e-mailHello Sir.
I am very satisfied with my order.
You have worked seriously and professionally.
Why not the possible purchase of a second watch in your establishment?
Thank you very much.
sfdfds source : e-mailGreat watch, great service, thank you!
sfdfds source : FacebookI received the watch. It is beautiful.
I haven't given it away yet. Normally I don't give it away until July 2, but I'm sure you'll like it and it will be a great surprise.
Best wishes,
sfdfds source : e-mailHello,
I am very satisfied with the delivery even if the delay is a bit longer than expected.
I am waiting to receive the original strap as the watch was sent with a "temporary" leather strap.
I am very pleased with the service.
FF
sfdfds source : e-mailI'm very happy with my watch,
very happy with my watch, nice model, engravings requested ok, nice packaging.
I'm very happy with my watch, nice model, requested engravings ok, nice packaging... just a pity I wasn't warned about the delivery in my mailbox
It must have arrived on Thursday afternoon and I only found it on Friday morning!
greetings
t quoilin
sfdfds source : e-mailHello,
I received the 'lunar' watch... short delay and kept... very nice and well made watch... presentation in an impeccable box,,, I am very satisfied with my purchase... to recommend to the amateurs of beautiful "things", what more can I say.....
Thank you,
De vrieze David
sfdfds source : e-mailHello
My husband is very happy with his order
In the box, there is an extra piece to make the strap bigger. It is a very good product and I am very pleased with it.
I am very pleased with the quality of the product and the delivery time.
Sincerely
M.Destribats
sfdfds source : e-mailHello,
The watch was well received and I like it very much. It looks great and fits me very well. I really appreciate the attention to detail and the many details to discover. The only problem was that the strap was too small. I added a link to the bracelet myself and everything went back to normal.
Thank you very much.
Didier Trautmann
sfdfds source : e-mailSuperb watch, respect of the timing and a very competent and attentive telephone interlocuter
superb experience
sfdfds source : FacebookI would like to thank you for your attentiveness and your willingness to find a solution to my problem. In less than 3 hours you were able to bring to my home the watch I had ordered for my husband's birthday. A huge thank you for your service and the watch is just beautiful !!!!
sfdfds source : FacebookHello,
I've bought a watch from your shop via the internet. The only small problem is that the watch is slightly too tight. Is it possible to send it back to you with the extra link so that you can add one more?
Thank you very much,
Sincerely
Mrs Ksira Emna.
sfdfds source : e-mailtop service for exceptional quality
sfdfds source : FacebookMadame, Monsieur,
Un réel plaisir d’avoir acquis l’une de vos pièces et largement à la hauteur vous avez été !
Bonne continuation,
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Great watch with beautiful packaging
The delivery time was respected.
Very reactive in the exchanges.
Great service.
sfdfds source : FacebookSérieux professionnalisme et amour du travail bien fait.
sfdfds source : FacebookSuper, gentillesse du personnel incroyable, je recommande à tout le monde
sfdfds source : GoogleDes montres imaginées par des passionnés pour des personnes passionnées
sfdfds source : GoogleLa montre est vraiment magnifique et que dire du packaging ainsi que de la communication tout le long du processus achat. En un mot, parfait !
sfdfds source : GoogleUne expérience à la hauteur de la qualité de la montre. Je recommande vivement !!
sfdfds source : GoogleMontre de qualité avec de très belles finitions, détails variés qui en font une pièce unique. Très beau packaging, la montre étant livrée dans un coffret en bois. Seulement un petit bémol, la boucle est trop proche du fermoir. En somme, je suis très satisfait de mon achat.
sfdfds source : GoogleRien à dire! Montres au top , service client au top! Je recommande à 200%!
sfdfds source : GoogleTrès professionnel et réactif.
sfdfds source : GoogleMy husband is an absolute fan of these beautiful watches and has embarked on a real collection, in order to pass on a legacy to our children. The watches are of high quality, the customer service is attentive and very reactive.
I highly recommend it!
sfdfds source : GoogleVraiment superbe et une présentation vraiment parfaite.
Merci pour cette magnifique montre.
sfdfds source : FacebookAccueil, conseils, professionnel
Suivi de commande.
Jeune et belle entreprise en pleine essort.
Je recommande vivement
sfdfds source : FacebookBien le bonsoir à tous,
oui la montre est magnifiquement belle et correspond à mes attentes.
juste un bémol concernant la pile qui ne fonctionnait pas et que j'ai du aller changer chez un horloger.
Mais tout est rentré dans l'ordre par la suite
je vous souhaite une agréable soirée
bien cordialement
sfdfds source : e-mailI received the watch today, fantastic. There is so much thought that went into the making of it & something for me to treasure, wear & pass on to my family. I am so pleased.
sfdfds source : e-mailThe service was top notch, I was lucky because I was able to get a watch that was in the showroom (otherwise I wasn't sure if I would get it for our wedding).
The watch is beautiful, my fiancé never leaves it!
The quality is superb and he never tires of it!
Thank you for your welcome and see you soon!
sfdfds source : e-mailVery satisfied with my purchase. Good quality - price and nice finish. I recommend it.
sfdfds source : GoogleMy wife bought the "Lunar" at the end of 2019 and I, a former railwayman, the SNCB special series. We are very interested in the "Da Vinci" and especially in the "Battle of Britain" which is due to be released at the end of September. These are watches worthy of the great watchmakers. And then, what inventiveness in the details and what quality of manufacture. We remain on the lookout.
sfdfds source : GoogleA beautiful watch, for sure.
sfdfds source : GoogleI have already purchased two Col&MacArthur watches, including the Da Vinci. I am very pleased with the quality of the material and the service provided.
sfdfds source : GoogleTotally satisfied with the order, deadline met.
My brother, the beneficiary of the watch was delighted, a nice souvenir for his 60th birthday.
I haven't seen it yet, but it will probably come this year, in a hurry all the same.
It made me want to order one...
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sfdfds source : GoogleA serious care, a very nice surprise at the arrival with a very nice commemorative watch at the moon landing for my 50th birthday. The setting, the family and friends were missing, but as for all the people who have celebrated their birthday in the last year. Thank you for this beautiful and qualitative object.
sfdfds source : GoogleSuperb watches of excellent quality with very nice details. I have the "Armistice" watch and the "Leonard de Vinci".
sfdfds source : FacebookTop quality, beautiful custom-made watch and dispatch in a superb box. I highly recommend and would not hesitate to reorder.
sfdfds source : FacebookDespite some delivery problems, the team was very professional, thank you again! I am also very satisfied with the watch.
sfdfds source : Google"A very beautiful watch, no doubt about it. Small improvements would be welcome on the bracelet closing mechanism."
sfdfds source : e-mailThe quality of the products as well as their rarity (commemorations, anniversaries....).
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sfdfds source : GoogleI am very satisfied with my purchase.
The watch is very beautiful and corresponds to the advertising in the media and on the website. It arrived superbly packaged.
The icing on the cake: it works (well)!
sfdfds source : GoogleAcquired code of great watchmaking, personalised service and original, quality products. Just that the battery only lasted a year, maybe normal? Very satisfied.
sfdfds source : GoogleQuality watch with a well-thought-out design.
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sfdfds source : GoogleExcellent after-sales service. Very serious and proactive.
sfdfds source : GoogleThe quality of the customer service, personalised and reactive, is commensurate with the company's reputation.
sfdfds source : GooglePerfect service! Superb watch! A magnificent and unforgettable gift.
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sfdfds source : GoogleHello, I am satisfied with your performance and the quality of the watch.
sfdfds source : e-mailHello,
I am quite satisfied with my two watches, the Lunar and the Da vinci.
For the Lunar, it is a pity that the hands do not stand out more because of the lunar background, sometimes difficult to read the time with certain daylight or other lights.
For the Da vinci, you had offered me an engraving following the important delay for the delivery of the Lunar.
I had therefore sent you the desired text to be engraved (see our email exchanges).
And I received the Da vinci without engraving...
Don't worry, I love it anyway.
I wish you all the best.
sfdfds source : e-mailI am very satisfied with your watch. My husband was very happy with his gift. Great work. Thank you again for your skills.
My best regards. Mrs Thiebaud Catherine.
sfdfds source : e-mailI am extremely pleased with my purchase from you. The quality of this watch is a real exception : keep on !
I would be delighted to buy you another one.
sfdfds source : e-mailHigh quality product and impeccable customer service. We are delighted with our purchase. The watches are very beautiful and make you want to pick up other collections of the brand. Thank you!
sfdfds source : FacebookA serious and honest company that designs high quality products with a strong emotional value. I highly recommend it.
sfdfds source : FacebookThe quality! Beautiful watches that can be personalised. Just a bit difficult to attach the bracelet.
sfdfds source : FacebookWonderful work. The hardest thing is to choose the model because you want to own them all.
sfdfds source : FacebookI ordered a watch on the occasion of the anniversary of the commemoration of the 100th anniversary of the First World War - limited edition and unlimited pleasure to wear it.
A very beautiful watch that arrived quickly despite the festive season 2018-2019. Top communication with customer service - to be recommended. Col&MacArthur is not just a watch manufacturer, it is an invitation to an experience.
sfdfds source : e-mailIt is always a pleasure to spend time choosing a watch from Col&MacArthur, ordering it and waiting every day for the delivery man with excitement before being able to put the watch on your wrist and admire it all the time. It wasn't my first order, and it won't be my last! Col&MacArthur watches are little marvels with a very good price/quality ratio.
sfdfds source : GoogleThe watch is very beautiful, of high quality and fulfils its function. The delivery took some time, but this is understandable given the manufacturing process. I regret that I had to go to the jeweller's to get the bracelet back to the right size when I was asked to measure my wrist by email a few weeks before delivery. These small negative points do not prevent me from recommending these watches.
sfdfds source : GoogleAn irreproachable quality of finishes and a staff that is very responsive to possible questions.
I recommend all the more to have a beautiful piece of jewellery there is a story that goes with it!
If you're looking for a beautiful gift it's here!
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sfdfds source : GoogleOne of the best collector's watches manufacturer over the world, small creator, but of excellent quality.
sfdfds source : GoogleVery nice watch. I strongly recommend it to amateurs.
sfdfds source : GoogleHello,
I received my watch as expected, very nice case, the watch is of beautiful workmanship, the engraving is well done, only positive.
sfdfds source : GoogleSuperb watch, very elegant yet sober and discreet. Its inverted reading adds a touch of mystery and exception.
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sfdfds source : GoogleExcellent service. The watch is beautiful and very well packaged. I have had mine for 1 year and it is still flawless.
sfdfds source : GoogleAlready three watches from their collections. Excellent service! I approve and recommend this watchmaker with my eyes closed.
Thank you for offering us collections each one more beautiful than the other.
sfdfds source : GoogleA great quality watch, a real jewel, a marvel on your wrist!
My husband had the desired effect, it's a magnificent piece that impresses every time he puts it on!
On top of that, Clément was remarkably efficient, he trusted me by sending me a watch in DHL shipment so that I could have it on time and offer it to my husband for Christmas, knowing that the one I had ordered hadn't arrived yet.
Thank you for your skills, your availability and your kindness.
See you soon.
sfdfds source : GoogleQuality watch, impeccable service, respect of delivery times. The TOP.
sfdfds source : FacebookWe were very satisfied with the watch we ordered.
It is the Lunar model that I gave to my husband for his birthday.
It was a great success!
The details of the watch in real life are even more impressive.
Thank you again.
sfdfds source : e-mailHello, I ordered the Lunar1969 watch for Christmas for my husband who was very happy with this gift. It is really an exceptional watch and we are already planning to order another model. Best regards.
sfdfds source : e-mailHello, the watch is very beautiful and pleasant to wear.
The finishes are impeccable and even the case is a real jewel.
The team is also top notch and answers all our questions with kindness and speed.
With kind regards,
Sandrine
sfdfds source : e-mailHello,
Just to tell you that I am super happy with this quality watch and it will be a nice present that I will leave to my child. Thank you very much.
I wish you all the best,
Mr KHAOUTI.
sfdfds source : e-mailThis was a gift for my husband and it was beyond what I expected. Amazing craftsmanship! I would highly recommend a Col&MacArthur watch to anyone looking for that unique heritage piece. I love that each piece tells a very special story too.
sfdfds source : e-mailI congratulate you once again on your professionalism.
Perfect site, perfect order, very fast delivery and perfect well-protected parcel. Untested after-sales service, top-notch service!
Request for information: the sales representative answers all questions quickly.
One of the few sites where there is no problem to order on the internet.
I recommend it without any problems.
sfdfds source : e-mailMy darling liked the watch very much. He wears it every day with great pleasure. It is a real goldsmith's work that has been done. Thanks again.
sfdfds source : e-mailNegative points
The bracelet is not easy to adjust and it should, in my case, measure a good centimetre more.
I wonder why the numbers 13, 21, 34, 89 and 144 are upside down (for the 55, the problem does not arise). I can explain: when you look at these numbers in a mirror, they indicate 31, 12, 43, 98 and indescribable (for 144) respectively. So they are not completely mirrored. I don't know if this is intentional, but I think it's a pity that it doesn't correspond to the exact reflection of the Fibonacci sequence.
More generally, on your site there are many watches about military battalions and commemorations of the world wars. It is undoubtedly nice for the amateurs of the great wars but not for the amateur of ordinary watches:
- · Smurfs, ok but not too much for my taste;
- · Da Vinci, original and to my taste so this is the one I chose;
- · Lunar 1969, original but bracelet not to my taste.
As for the rest, everything has something to do with the wars which limits the choices.
You will tell me that there is something for everyone and you will be right. However, I think that offering other models of watches could allow you to diversify your clientele.
Positive points
The object is superb. I had asked for the n°444/500 and I got it ?
The case is magnificent, a beautiful case for my watch.
The engravings on the dial are very fine and are a "plus".
Overall, I am satisfied with my purchase and I hope to have the opportunity to fall under the spell of one of your next creations ?
The watch had arrived on time as I had wished, and that one of your employees had confirmed it to me following my request by e-mail.
The watch is just splendid and my husband likes it very much.
sfdfds source : e-mailService as described. Fast outstanding quality excellent purchase.
sfdfds source : FacebookVery nice watch and impeccable service.
sfdfds source : FacebookSeriousness, quality, good after-sales: these are the 3 words to describe the brand and the service.
The watch is splendid and the case even more! A great Christmas present for my dad who was stunned! Thank you!
sfdfds source : FacebookWatch arrived on time. Customer service at your service.
I am very happy with my purchase.
Keep up the good work.
sfdfds source : FacebookExcellent timepiece and probably, no, definitely the finest I've had the privilege to wear. Highly recommended.
sfdfds source : FacebookSuper service with quality products. I highly recommend this brand of watches and am proud to say that I own one.
sfdfds source : FacebookBeautiful product with a very nice packaging.
A gift that will be remembered.
A top-notch after-sales service team.
sfdfds source : FacebookQuality! Precision! Beautiful set! Out of the ordinary! It is thanks to my son who let me know and order the same!!!!!!
sfdfds source : FacebookBeautiful watch, which tells a story. All delivered on time by an available team who will answer your questions, the best.
sfdfds source : FacebookIt was a wonderful purchase, beyond the symbol. A limited, quality piece. It was part of a gift that was and still is very much appreciated.
Would do it again ...
sfdfds source : FacebookQuality watches with an original design.
Personalized follow-up by Mr. Colen.
sfdfds source : GoogleThank you Col&MacArthur for the super professional and personalised after-sales service.
It was also a pleasure to visit the workshop and to discover some of the other beautiful models on display.
I am a real fan of my watch ?
sfdfds source : FacebookTop service. Perfect quality and details. Beautiful watch, I recommend.
sfdfds source : FacebookPerfect service: the team does everything possible to ensure that the watch is delivered on time.
They respond quickly when we have questions.
The articles are beautiful
A watch that tells a story is the best gift you can give.
Very nice item, very original, with a perfect finish. Fast shipping. I recommend it!
sfdfds source : FacebookI am doing a 15-week internship at the Col&MacArthur watchmaking company. During my internship, I was able to closely observe the watches which are just beautiful! They are made with finesse and have an exceptional design. They represent very well the community identity that we wanted to give them! I would recommend these watches to anyone who would like to buy a watch that combines the esteem, prestige and beauty of past events.
sfdfds source : GoogleCurrently a trainee at Col&MacArthur, I can only recommend this watchmaking company! Unfortunately I am not yet a customer (it won't be long now) but considering the quality of the work done in the company I am sure I won't be disappointed!
sfdfds source : GoogleI'm currently an intern at Col&MacArthur and it's a real opportunity to learn something new every day alongside Sébastien Colen.
I can't wait to see the projects I'm working on come to fruition and to be able to buy one of his famous watches.
I am proud to be able to say that I am part of the ? team.
sfdfds source : GoogleReception speed and quality at the top superb watch.
sfdfds source : FacebookSuperb watch. Great after sales service. The best!
sfdfds source : FacebookVery nice watch and in line with my expectations
However, after a month it was no longer working. I contacted the after-sales service who told me it was probably the battery and asked me to go to a watchmaker to have it changed. He told me it could happen. Strange at the price of the watch. He mentioned that he would reimburse me a maximum of 15 euros. I did get my money back but I find it hard to believe that I had to manage on my own. At least not in line with the price of the watch.
sfdfds source : Google3 months waiting for my Da Vinci, but it was worth it. It's just beautiful. The follow-up is complete. I recommend it.
Edit: 2nd order for a 1969 Lunar and still as good as ever. Great customer service.
sfdfds source : GoogleExceptional watch, a pure marvel.
A beautiful Christmas gift.
Bravo for the seriousness!
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sfdfds source : GoogleA watch that meets my expectations.
Nevertheless, it looks bigger and more massive on pictures. The air does not make the song.
In spite of that, it is very nice and it is very well made.
Delivery time a bit long but I was warned of this delay.
The watch is very well protected for delivery.
I recommend it to those who wish to offer or give themselves an original and quality gift.
sfdfds source : FacebookThank you Col&MacArthur and Bel RTL for the magnificent watch received this morning!
Wonderful!
sfdfds source : FacebookParcel received on time. The watch is superb! Up to my expectations ! I highly recommend it.
sfdfds source : FacebookWatches.... No, jewellery and just impeccable service.
sfdfds source : FacebookMy husband was speechless and that is priceless! A Christmas he will never forget so THANK YOU for the service and for your expertise ?
sfdfds source : FacebookMy husband was speechless and that is priceless! A Christmas he will never forget so THANK YOU for the service and for your expertise.
sfdfds source : FacebookQuality watch, service on time for Christmas and above all, the watch is magnificent and in line with the product offered. The recipient was delighted !
sfdfds source : FacebookVery beautiful watch of remarkable quality!
Delivery time respected and impeccable service!
I recommend without hesitation!
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sfdfds source : FacebookI just want to say: THANK YOU!
sfdfds source : FacebookI met Mr Colen at a conference at HEC for one of my courses and it was a real love at first sight for this brand ? I salute the audacity of Mr Colen to have given up his previous positions to embark on this fabulous project of commemorative watches.
The combination of heritage and watchmaking precision gives a magnificent result.
Each watch has its own story, every detail is thought out, nothing is left out.
In addition, the fastest possible after-sales service. I had a problem with the size of the strap of my watch, I sent a message and 10min later I already had an answer.
A big THANK YOU for this magnificent work which leaves a trace of the past.
sfdfds source : FacebookI have been very good this year, I have earned a second watch from Col&MacArthur. A special thought for my dad who would have loved this masterpiece. Thank you for your efficiency and your attention to detail and symbolism, your creations are full of emotion and touch us to the core. Bravo to you, thank you again, and I promise to be wise to continue my collection in 2021!
sfdfds source : FacebookSuperb watch given to my husband for Christmas. He really didn't expect it, he is delighted... Really top of the range ?
sfdfds source : FacebookWonderful watch offered to my husband for Christmas, he didn't expect it, he is delighted... Really great!
sfdfds source : FacebookSuperb watch. Finely made. Very serious customer service. I recommend this house for lovers of fine and distinguished watches.
sfdfds source : GoogleMore than a watch, a heritage!
Real jewels full of history and symbols. A genius concept, an extraordinary creativity and an irreproachable commercial service!
Thank you Col&MacArthur
#Lunar1969 #DaVinci500 #TheCollectionWillComplete
sfdfds source : GoogleThank you for the very good service and speed.
sfdfds source : GoogleQuality and customer service.
Arrival on time and responsive customer service.
sfdfds source : FacebookAlready in possession of the lunar. In a beautiful box, I have just received, as a gift from my wife, the splendid and original Leonardo 500 watch - lucky me
sfdfds source : FacebookAmazing company. Producing limited addition watches too such an high standard. Really pleased with my purchase.
sfdfds source : FacebookShows excellent quality and the ideas are very original.
sfdfds source : FacebookWe are extremely satisfied with the quality, beauty and design of the chosen watch. The service is also of the highest quality, a professional job. Everything is perfect and we recommend it without hesitation to future buyers.
sfdfds source : GoogleVery beautiful watches! With a personalised service at the top...
sfdfds source : GoogleCommemorative watches with moving symbolism. Col&MacArthur is a watchmaking company to be absolutely recommended!
sfdfds source : GoogleSimply delighted by the 1969 lunar! The quality is there as well as the availability of my contact during phone calls and the follow-up of my order since the first day. Thank you for your professionalism and your know-how. See you soon for a new order?
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sfdfds source : GoogleQuality and professionalism.
sfdfds source : FacebookAs freelance consultant working regularly on small missions for Col&McArthur I appreciate both the enterprise’s products and culture of honouring history and its forging impact on us as humans.
The journey from events to memories is exquisitely represented by the unique watches as symbol and silent witnesses of what was, is, is still to be.
The bold and dynamic approach of the founder in times of volatile change, is admirable. As an anthropologist I connect with the importance of both the unconscious and conscious, whether individual as collective and I have happily accepted all the challenges presented to help increase the visibility and reputation of this Belgian enterprise, because I have faith in linking the values with the technical and creative expression of them
sfdfds source : GoogleVery nice discovery this Belgian brand!
I bought two watches: the Smurfette and the Da Vinci.
They are beautiful, original and of high quality, I am very happy with them.
The packaging is of high quality and the contacts are easy in case of need.
Bravo Sébastien!
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sfdfds source : GoogleHigh quality manufacture.
Model LUNAR/DA VINCI received and beautiful and (num100/100)! 1AA ;) 7ô7
Those who order today will be surprised in 3 to 5 years how valuable they will be.
Always buy II just in case!
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sfdfds source : Googleperfect!
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sfdfds source : GoogleWatch subliiime!!!! The set is beautiful. My companion has been blown away! I got goosebumps myself! ?
I had a few difficulties with the order validation, which meant that I didn't receive it in time for his birthday, despite the efforts of the customer service representative. Moreover, a big thank you to Clément for the follow-up, his availability, his calls to settle the situation and the commercial gesture so that the watch could arrive on time (unfortunately, DHL does not deliver on Saturdays :(
I recommend without hesitation: the service is up to the level of this jewel.
sfdfds source : GoogleA beautiful, original and interesting product. A very good contact with the brand, which keeps its commitments and answers almost immediately to all questions. It was a gift, he is delighted and is waiting to hear more about the continuation of the WW2 collection!
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sfdfds source : GoogleMy wife gave me this jewel, it is just beautiful, very nice realization.
sfdfds source : FacebookImpeccable customer service.
sfdfds source : FacebookTwo watches already bought and there will be more! Superb products, original, of high quality and with a high symbolic value. The service is impeccable, from order to delivery, and every question is answered almost immediately, either by chat or on the phone. If you are tempted, go ahead with your eyes closed: the watch and its case are more beautiful in real life than in the photos!
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sfdfds source : GoogleMagnificent watches, professional, personalised and quality service. My wife and I are delighted ?
sfdfds source : FacebookBeautiful service and object, in a superb case.
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sfdfds source : GoogleExcellent customer service.
Good communication and answers to questions I had.
Very pleasant person on the phone.
Now I just have to wait for the watch.
I will complete my review of the watch after receipt.
sfdfds source : GoogleExcellent customer service.
Good communication and answers to questions I had.
Very pleasant person on the phone.
Just wait for the watch.
I will complete my opinion on the watch after the reception.
sfdfds source : GoogleWatch in perfect condition and received in time. I highly recommend!
sfdfds source : GoogleThe site's messaging system says "We reply immediately". After waiting 7' on the site to ask a question, I humorously pointed out that, for a watch brand, 7' was more than "Immediately". The employee replied "I only have two hands". This is not the type of customer relationship I am looking for. Too bad.
Update: The CEO phoned me to apologise, an admitted fault is half forgiven.
sfdfds source : GoogleGreat watch brand with a brilliant and captivating idea conveying a deep message.
sfdfds source : GoogleHello first of all I was astonished that there were no physical shops as I thought it was a normal jewellery shop to go and buy a watch. I went to the address I found on the Internet. The owner received us very well. He really took his time to show us the watches and explain the differences. I booked the watch that day. He asked me to pay for it on the internet which I did and I received the watch on the date they gave us. My husband is very happy.
sfdfds source : FacebookWatch received... Not disappointed ... It's beautiful !!! It will be perfect under the tree !!
sfdfds source : FacebookI can really only recommend this watch company. When I received my beautiful watch, I realised that the strap was too big and I didn't know how to adjust it. I sent them an email. They called me very quickly to help me. Now the problem is solved, I can finally enjoy wearing it. If like me, you need help with one of their collection, call them, they will help you with pleasure.
sfdfds source : FacebookWatch very nice and in accordance with what I was expecting, now you have to see how to use it.
sfdfds source : GoogleReceived today... Small engraving error on first delivery --》Service impeccable and personalised after-sales service. Congratulations!
sfdfds source : FacebookReceived today... I received my order today, but it was a small error in the engraving on the first delivery --》Perfect and personal after-sales service. Great service!
sfdfds source : FacebookI received the Lunar on Friday and frankly I'm over the moon, the watch is just exceptional, it's very pleasant to wear, the customer service is top notch, even calling you at 9pm to answer your questions.
A birthday that puts my feet on the moon
Thanks to c&m for this tribute
sfdfds source : FacebookVery nice brand that I was lucky enough to discover recently. Quality products at affordable prices. A very good service to the care of its customers, which is becoming rare nowadays.
I recommend it and will most likely give it another try.
sfdfds source : GoogleAny company + 200/satisfied nothing to say everything is perfect.
sfdfds source : FacebookQuality product. Careful delivery.
sfdfds source : FacebookBeautiful watch and limit series. Too bad the case is rose gold plated and the pin buckle is silver coloured. Lack of taste, both must be the same colour.
sfdfds source : FacebookA beautiful watch, a quality case, perfect customer service! If only all companies could learn from this! I can only recommend Col&MacArthur! Thank you very much!
sfdfds source : FacebookSuperb watch received recently.
Following a small delivery problem, perfect telephone service and very professional.
I highly recommend, impeccable quality.
Thank you very much.
sfdfds source : FacebookVery satisfied.
Order delivered on time and in accordance with my expectations.
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sfdfds source : GoogleExcellent service, timing respected, great professionalism. Again THANK YOU and BRAVO for the beautiful pieces.
sfdfds source : GoogleMy girlfriend saw me raving about the TV commercial and decided to give it to me for my birthday.
The watch is beautiful and so is the box.
Thank you also for the follow-up you were able to provide throughout the order !
sfdfds source : FacebookRéception ce week-end de ma Leonardo 500. Un coffret magnifique pour une montre qui l'est encore plus. Vraiment au top Col&MacArthur
sfdfds source : FacebookTop service. Very serious! I recommend +++++++
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sfdfds source : GoogleHere comes Santa Claus.... I waited I was right... Just two of the 5 photos because the other 3 are on the wrists of the beneficiaries. Thank you for your work... I don't think I'm going to wait to take another one anytime soon. Happy holidays to you.
sfdfds source : FacebookI already have 2 watches from C&MAC, indirectly through my employer.
The strap of the first watch broke, but I was sent a new one. The fitting by a local jeweller was also reimbursed. Excellent service!
To replace a dead battery, the watch had to go to the depot. Completely free of charge. Great service.
Nice. However, it should not occur within the guarantee period...
sfdfds source : GoogleMy girlfriend saw me raving about the TV commercial and decided to give it to me for my birthday.
Really not disappointed, the watch is beautiful, the case too.
Thank you also for the follow-up you were able to provide her throughout the order?
sfdfds source : FacebookThank you for your reactivity and rapidity during the after-sales service.
It also deserves to be commended! ?
sfdfds source : FacebookVery nice watch which delays by half an hour every day ! I'm out of luck.
sfdfds source : GoogleWatch ordered 8 days ago and received within the announced deadline. The case is magnificent. The watch corresponds in every way to the one I ordered and which will be given to my grandson for his 18th birthday. There is no doubt that it will please him.
I have passed on my passion for watches to him and this one will be added to his collection.
sfdfds source : GoogleQuality watches, nickel communication. Absolutely nothing negative to say.
sfdfds source : GoogleCustomer service is at its best!
I had a delivery emergency and they did everything they could to make sure it was received on time and everything went well.
They really look after their customers, the watch is of quality and really stands out from the crowd.
I highly recommend them!
Thank you again for your seriousness and understanding!
sfdfds source : GoogleHello, great service. Great class and very professional. Thank you very much.
Marc Croquet.
sfdfds source : FacebookI have ordered 2 models of watches and they are just beautiful. Originality, finish, presentation in a superb box, everything is brought together to make a really special object. A big thank you to the person in charge of customer contacts, thank you for her availability, her kindness, her listening. Truly a company that deserves to be known and all this in our country. Congratulations and thank you.
sfdfds source : GooglePerfect, fast, well packaged and top quality product
sfdfds source : GoogleWe are perfectly satisfied!
Excellent service, follow-up and speed.
The watch is of superb quality.
So, do not hesitate !
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sfdfds source : GoogleIn addition to an exceptional watch from an exceptional company, I would like to generously thank all the teams!
I was guided through the purchase process and my contact person went to great lengths to ensure that I received it on the desired date, which was well ahead of their announced deadlines.
A luxury product, but so is the service!
Many thanks!
sfdfds source : GoogleVery nice product. It is a birthday gift for my son. I will give it to him at the beginning of November. I think this watch is going to be a sensation!
The team has been at the top, between the order, the making and the delivery, always a little email to explain the evolution of the process. Nothing to complain about. Perfect !!!
sfdfds source : GoogleCol&MacArthur is a sign that I will inform my family and friends about! Gold customer service and high quality watches! I am delighted with my purchase from them! No negative points. They are hyper reactive and the customer is really king in their store. Thank you again!
sfdfds source : GoogleA creative company, concerned about customer satisfaction and driven by a caring team
sfdfds source : GoogleWonderful watch. I'm very happy with it, there are a lot of details on the dial that you can't see on the picture. Thanks to you.
sfdfds source : GoogleHigh quality product with a design of its own! Quality packaging, neat presentation. The +: detailed description of the watch in its details
Offered for a birthday party. Only regret: delivery announced late September (anniversary of 2/10) finally arrived mid October.
Otherwise everything is there!
I recommend
sfdfds source : GoogleHyper Top! Watch quality, customer service and Belgian company. Long live Col&MacArthur!
sfdfds source : GoogleQuality watch and deadlines respected. To be recommended
sfdfds source : GoogleHello !
I have received my order very quickly and perfectly! I thank you for the care with which it was prepared and will be very happy to contact you again for further purchases....Your watches are beautiful, talented and of high quality! Congratulations to the whole team!
We are looking forward to seeing you,
Ms. Robert
sfdfds source : GoogleBeautiful products I ordered for my 2 boys. Very high quality packaging and presentation.
sfdfds source : GoogleVery satisfied. Beautiful case. Respect in all respects.
sfdfds source : GoogleSuperb watch. Well finished.
sfdfds source : GoogleSecond purchase and still as satisfied. Quality watch, impeccable service and great professionalism. Thank you
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sfdfds source : GoogleI ordered this watch for myself
I have received my order with no problems and am very pleased of the bonus pills. I had previously been paying a very high price through prescriptions from my local GP.
It is MAGNIFICENT, UNIQUE and LIMITED
Very serious site.
Great presentation in a wooden box
sfdfds source : GoogleQuality watches. Delivered in a magnificent case. Exceptional customer service, responsive and attentive. In short, I highly recommend.
sfdfds source : GoogleVery nice watch, arrived from the parcel as expected. Quite satisfied with my purchase and I recommend this site.
sfdfds source : GoogleReceived a watch that lived up to expectations, well packaged. Watch of very good quality and very original. I recommend the manufacturer.
sfdfds source : GoogleI have ordered and received my watch with additional service. All promises have been kept in terms of quality and service.
Beautiful object, exclusive.
I will most likely recommend this brand again.
Bravo Col&MacArthur
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sfdfds source : GoogleI received my automatic Lunar. Very nice item and very good quality. Belgian watchmaker Col&MacArthur to recommend! Thank you to Sébastien and his team for their availability. I am now waiting for my Da Vinci with the same impatience. Didier
sfdfds source : FacebookGreat product, very good relationship with the watch company, very good, very attentive, and very nice presentation, I'm looking forward to the future model, thank you very much!
sfdfds source : GoogleVery good experience with col&MacArthur - I needed the after-sales service - this one is perfect - single point of contact - who responds to every request - complete and efficient after-sales service. thank you to clément and the team.
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sfdfds source : GoogleExcellent service! Super original watch with class!
sfdfds source : GoogleFor me, it is certain I continue to recommend you. This is my 3rd watch and there will be other watches. I appreciate the originality and quality of your watches. The follow-up and the kindness that you give to your customers. If I have a mark: 10/10. I would like to thank you for the quality of your watches. And again a big thank you for the delivery of the Lunar 69. Looking forward to a next order
sfdfds source : FacebookCreativity and service are the order of the day. Attention to detail.
sfdfds source : GoogleVery happy with my purchase obtained on time
sfdfds source : GoogleWatch of exceptional quality and finish. Service without reproach.
I ordered a watch and it was late. I did not receive an email but I was called personally to explain the situation. Exceptional.
sfdfds source : GoogleI can only recommend Col&MacArthur for the very high quality of their work.
A service to perfection worthy of the greatest.
I would like to thank the company for my magnificent timepiece full of history.
sfdfds source : GoogleWatch according to the order. Very well presented. I'm already thinking about the next one.
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sfdfds source : GoogleI ordered this watch for my son.
I received my order as expected.
It is MAGNIFICENT presented in a beautiful wooden box.
I recommend the site, they have answered all my questions.
Very serious site.
If you have a gift to give, don't hesitate, you won't be disappointed.
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