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AIDE ET FAQ
Indeed, it is necessary to create a customer account before placing an order. Moreover, through this customer account, you can follow the progress of your order at any time.
The customer area is available to create a Col&MacArthur account via your email address. The personal information requested when creating your account remains strictly confidential, in accordance with the GDPR rules.
You can change your account information via the “My Account” tab.
Your personal information is protected by the General Data Protection Regulation.
Indeed, Col&MacArthur has a showroom located in Bassenge, in the Liège region (Belgium). To best prepare your visit, it is imperative to make an appointment via this link. However, if you have any questions, please do not hesitate to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
The purchase of Col&MacArthur watches is made exclusively on the official website of our brand. However, if you want to discover our watches before making your choice, it is also possible to discover them in our showroom.
When you go to the product page of the wished watch, check the desired options and click on “Add to Cart”. From there, you are redirected to the summary of your order. To access the payment, simply click on the “Finalize my purchases” sub-tab.
Once your order has been placed and the payment has been made, the watch is shipped to the address indicated as soon as possible. It is also possible to collect the watch from the showroom. To do so, simply contact us after placing your order. Please feel free to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via online chat or the “Contact us” tab.
The selling price of the watches is displayed on our official website, on the product pages of each model. The price obviously varies depending on the model and the options chosen, such as the type of strap, movement, color, etc.
Our limited editions are still available if you have access to the product page and if it is possible to place an order. Otherwise, when a watch is marked as “unavailable” or “out of stock”, the product page is greyed out and therefore indicates that you do not have access to it.
When you order one of our watches, you have the possibility to choose the serial number, in which case it is designated automatically. To choose the serial number, simply tick the appropriate box on the product page and enter the desired serial number.
If the collection you've ordered doesn't meet your expectations, don't worry! We offer a 14-day withdrawal period from the date of receipt. Simply contact us within this period and return the items unworn and in their original condition. We'll give you a full refund on receipt of the returned items.
The delivery time is indicated on each product page, under the selling price. Note that this delay may vary from one collection to another; it is therefore imperative to check this information according to each product. In case of an urgent delivery, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to find a solution to make the delivery according to your deadlines.
In case of absence, a delivery notice is left in your mailbox. The parcel is then dropped off at a designated post office and mentioned on the delivery notice. All you have to do is pick it up with this the notice.
The watches are delivered by registered parcel via Bpost first, and then according to the national post of the country of the buyer, for deliveries within Europe.
For deliveries outside Europe, we work in collaboration with DHL.
Delivery is offered in the European Union. For any other destination, additional charges are required to be delivered with DHL, averaging 36 euros of shipping costs.
In case of emergency, an express delivery is also possible in less than 48 by DHL express. A quote will be provided to you; such a delivery costs 50 euros. If you would like more information about express service or delivery in general, please contact the Col&MacArthur team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Of course. However, take into account the different pricing policy since Brexit; VAT is payable at the customs. In fact, VAT is not counted in the check-out for deliveries to the United Kingdom in order not to incur additional costs. This will be deducted automatically when it is placed in the basket, if your delivery address is in the United Kingdom.
We accept all online payments such as Master Card, Visa, Carte Bleue, PayPal, Maestro and bank transfers. However, it is not possible to pay by cash.
We provide you with a security system for any transaction on the platform. You can find all payment security information here.
It is indeed possible to pay in installments. By bank transfer, we accept up to three payments and by PayPal, which offers direct debit in four instalments. However, it is preferable to opt for a bank transfer to facilitate transactions.
If you wish to pay multiple times, please contact us beforehand, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to tell you how to proceed. The order will only be validated once the total amount has been received.
Quartz
A quartz watch consists of an electronic circuit driven by a battery. The energy of the battery is used to vibrate a quartz oscillator and thus to operate the watch. Because of its electronic nature, the quartz movement is the most precise in watchmaking.
Mechanical
A mechanical watch is powered by the energy stored in a spring in the watch movement. Mechanical watches from Col&MacArthur are self-winding. This means that they are recharged by the movement of an oscillating weight when the watch is worn. Col&MacArthur watches have a power reserve of approximately 36 hours. After this period without being worn, the watch must be manually wound thanks to the winding stem.
Leather and Milanese mesh
The leather and Milanese mesh strap can be adjusted at a watchmaker, who has the right equipment, or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
If you are manual, it is however possible to perform this task on your own, thanks to the explanatory videos at your disposal.
Metal mesh
Indeed, for this type of strap, the Col&MacArthur team offers a premium service to adjust the strap to your wrist before sending the watch. You will receive an e-mail as soon as you place your order on our official website.
In addition, upon receipt of your order, the watch is provided with additional mesh. Thus, the metal mesh strap can also be modified later. At a watchmaker, who has the right equipment or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Quartz
Quartz watches require a simple battery check every 2 to 3 years.
Mechanical
For mechanical watches, full maintenance is required every 3 years. It is also advisable to wind the watches regularly in order to activate the mechanism.
Quartz
Quartz watches have a water resistance of 5 atmospheres, that is to say they are waterproof up to 50 meters deep. However, salt water is not recommended.
Mechanical
For mechanical watches, they have a water resistance of 10 atmospheres (static pressure). The latter are thus waterproof up to 100 meters of depth. Nevertheless, salt water is not recommended.
Watches can be used for sports activities. Nevertheless, sudden movements and shocks should be avoided.
All our watches are quality timepieces and are designed with the greatest care. However, it is essential to treat them as delicate jewellery. We recommend that you do not expose them to water, such as bath water, swimming pool water or sea water.
Water can damage the internal components and alter the beauty of your watch. To preserve their quality and elegance, we advise you to keep them away from water.
There is an average running time only for mechanical watches, this one is 38 hours. The average running time of Col&MacArthur watches indicates how long the watch remains functional without being worn. After this delay, the watch must be manually wound.
If you are prone to allergic reactions, contact the Col&MacArthur team, they will be happy to answer your questions.
The tolerance varies depending on the models and the type of watch you want to purchase.
Quartz
Our quartz watches are more accurate than our mechanical watches. These contain within them a quartz which, under tension, vibrates at 35 kHz. The role of this crystal is to electronically process pulses on a regular basis. The accuracy of our quartz watches is -10 to +20 seconds per month.
Mechanical
These movements require regular maintenance in order to maintain increased tolerance. The accuracy of automatic mechanical watches is + or - 20 seconds per day. If you want more information about a particular model, you can directly download the datasheet of a watch in the « Technical description » tab on each of the product pages.
If you still have questions, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or via the “Contact us” tab.
The models we offer are unisex and vary between 38 and 43 mm in diameter. For each of our models you have the possibility to choose the type of strap and the diameter of the watch. In short, there is something for everyone.
We regularly update our newsletter to keep you up to date on Col&MacArthur news. You can subscribe to our newsletter directly on our site, by providing us with your e-mail address when you create a customer account or simply at the bottom of the main page of our website.
We are also very active on social networks. You can join our community on Instagram, Facebook, YouTube, LinkedIn or TikTok.
ARMISTICE 1918 We will remember them
This limited edition of 1918 numbered watches highlights those American soldiers who fought valiantly for our freedom.
Behind its sleek design and unalterable symbols, the "Armistice 1918" watch tells the story of that unique day of November 11, 1918, which ended the war. This mistress of time is now the legacy of our past.
A watch worn by the French president
This mistress of time perfectly characterizes the Genesis of Col&MacArthur and symbolizes the heritage of our past, through this particular day that marked the end of the war.
This precious watch was given to Allied leaders, especially during the commemoration ceremony of the hundredth anniversary of the armistice . We especially remember the French President Emmanuel Macron because we received a letter of thanks signed by his hand following this present.
Unboxing
HISTORICAL CONTEXT
The First World War, commonly known as the Great War, began for the Belgians on August 4, 1914, when Germany invaded Eastern Belgium. This conflict will last exactly 1,560 days. Nearly 10 million people of all nationalities will die during this war.
On the night of November 10-11, 1918, at 5 am, Allies and German generals met with Marshal Ferdinand Foch in the forest of Compiègne, near Paris to sign the Armistice. For the ceasefire on the battlefield, it was necessary to wait 6 hours after the signature causing the death of 800 more soldiers.
THE SIGNATURE
The signing of the Armistice took place at 5 o'clock in car N°2419 D of the International Sleeper Car Company, also the headquarters of the French armed forces during the war.
THE POPPY
During the second battle of Passendale, Lieutenant-Colonel John McCrae was marked by the loss of his friend. He took care of his funeral and observed that the poppies were rapidly growing on the graves of the fallen soldiers on the battlefield.
The next day he composed the poem “In Flanders Fields”. It is thanks to this poem that the poppy became the symbol of remembrance of our fallen soldiers.
IN FLANDERS FIELDS
In Flanders fields the poppies blow
Between the crosses, row on row,
That mark our place; and in the sky
The larks, still bravely singing, fly
Scarce heard amid the guns below.
We are the Dead. Short days ago
We lived, felt dawn, saw sunset glow,
Loved and were loved, and now we lie
In Flanders fields.
Take up our quarrel with the foe:
To you from failing hands we throw
The torch; be yours to hold it high.
If you break faith with us who die
We shall not sleep, though poppies grow
In Flanders fields.
THE LAST FALLEN AMERICAN SOLDIER
Although the Armistice was established, the battle did not end definitively until 6 hours later, leaving 800 more soldiers to perish.
At 10:59 am, Henry Gunther (H.G.) was the last soldier to fall on the battlefield of the First World War. One minute before the armistice came into effect, he was killed by a burst of automatic fire and died instantly.
Trés content de mon achat et un service clientèle excellent. Ce n'est certainement pas mon dernier achat. Bravo pour le service et la confection. a recommander ++
source : Google
Une montre de collection exceptionnelle une table divine un vin excellent un artiste peintre Belge talentueux un mari d'exception.
I took the armistice 1918 watch. And I am absolutely not disappointed! It is superb. I'm very happy with it. I highly recommend it!
source : GoogleExcited to receive it, in addition to a very fast and respected delay, the box is simply superb, like the watch. For my part, an armistice 1918. The strap is top with a perfect fastening system.
I have only one thing left to do, recommend Col&MacArthur!
source : GoogleThank you for the Armistice 1918 order. It is a very nice watch and I received it by bpost on christmas eve around 10 o'clock. I was pleasantly surprised by the beauty of the box and the watch of course. I thank you again.
source : e-mailSuperb watches of excellent quality with beautiful details. I have the "Armistice" watch and the "Leonardo da Vinci".
source : FacebookI ordered the Armistice 1918 watch. I received it a few weeks later. Great work on a watch with a strong historical value. I highly recommend the company Col and Mac Arthur. I am very pleased with the quality of the watch and the quality of the workmanship.
source : GoogleI think this watch is splendid and makes sense! It reminds me that we have nothing to complain about. We are not on the landing beaches in this murderous madness of the time!
I can quietly admire it every day and not forget the sacrifice of all these heroes.
source : e-mailHello,
Please know that I am always attentive and curious about your new productions, perhaps a little too focused on military commemorations (certainly, there was the Moon March, which is indeed an exceptional event!).
I have the 11 November watch and I wear it with pleasure every day. You could usefully diversify the models according to exceptional personalities. I guess the commercial model is more delicate and the commercial risk greater.
In any case, I pay tribute to you.
Yours sincerely.
Bruno HENRI
source : e-mailShe has arrived... A little pleasure at the beginning of the year, Armistice 1918 from Col&MacArthur. Serial number 0582/1918. Watch made in Belgium, in the workshops of Bassenge, based on a Swiss mechanism ?
source : FacebookIt has arrived... New year's delight, Armistice 1918 from Col&MacArthur. Serial number 0582/1918. Watch made in Belgium, in the Bassenge workshops, on the basis of a Swiss mechanism.
source : FacebookA really great experience! Col&MacArthur answers our questions quickly, the follow-up is rather good and the watch looks good. My "Armistice 1918" is light and comfortable to wear. A first with a butterfly type bracelet, it is rather pleasant once on the wrist.
I would highly recommend this brand without hesitation!
source : GoogleTop quality Armistice watch, impeccable customer service.
Magnificent commemorative watches and a great concept.
What's more, it's a young company from Liège.
What more could you ask for? Simply, another watch ?
source : FacebookI am very happy to wear my Col&MacArthur Armistice 1918 watch. It is engraved, which makes it unique. The service offered is very pleasant. Thank you very much. Boris
source : GoogleI ordered the Armistice watch for my dad. He is delighted with it ?? It is refined and elegant.
The customer service is top notch.
I would gladly recommend ??
source : GoogleI ordered the armistice watch for my dad. He is delighted with it. It is refined and elegant.
Customer service is at its best
I would gladly recommend.
source : GoogleSuperb brand and superb concept with a product of undeniable quality. I have no regrets about my purchase and I wear my "Armistice" watch on my wrist every day. I highly recommend this company. Great product and great delivery!
source : GoogleMy father is very proud to wear the Armistice centenary watch.
Very beautiful box, a gift bag is missing when it is sent and everything will be perfect.
source : GoogleI subscribe to BBC history magazine and had admired the 1918 Armistice Commemorative watch on the back cover all year. In November I used the live chat feature and spoke to someone at Col & McArthur. They noted how late is was for them (it was 10pm in Ontario Canada) but went on to tell me how significant this timepiece was especially for a Canadian. George Price was the last soldier from the British Empire (or Commonwealth) to give his life at 10:48 am on 11/11/18. So many lives were lost for nothing that day leading up to the agreed upon ceasefire time of 11 am. George didn't have the best life leading up to the war but because of his bad timing is remembered where many are not. I was sold and ordered my watch. I receive many compliments on it and always tell the story of George Price to the admirers.
source : GoogleMagnificent watch, charged with emotion, I can only remember myself the memories and sacrifice of my great-grandfather and our "Poilus" for our country.
source : GoogleVery nice ride from the centenary of the Armistice of 1918. Delivery slightly postponed after the holidays, but announced by Col&MacArthur. To be recommended
source : GoogleI ordered and received the 1918 armistice watch on time.
I was very pleasantly surprised by the quality and the know-how of this watchmaking company that I had never known before.
source : GoogleI purchased a commemorative Armistice 1918 watch from this company and could not be happier with the purchase. The workmanship and quality is excellent and I was kept informed of the progress of my order from start to finish. I would recommend this company to anyone. I am highly satisfied and will be looking to purchase from them again when the opportunity arises.
Steve Holland (UK customer)
source : Google
This limited edition of 1918 numbered watches highlights those American soldiers who fought valiantly for our freedom.
Behind its sleek design and unalterable symbols, the Armistice 1918 watch tells the unique story of that singular day on 11 November 1918 that ended the war.
The personalised engraving of 60 characters on the back of this collector's item gives it a unique and timeless emotional character.
This master of time is now the legacy of our past.