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AIDE ET FAQ
Indeed, it is necessary to create a customer account before placing an order. Moreover, through this customer account, you can follow the progress of your order at any time.
The customer area is available to create a Col&MacArthur account via your email address. The personal information requested when creating your account remains strictly confidential, in accordance with the GDPR rules.
You can change your account information via the “My Account” tab.
Your personal information is protected by the General Data Protection Regulation.
Indeed, Col&MacArthur has a showroom located in Bassenge, in the Liège region (Belgium). To best prepare your visit, it is imperative to make an appointment via this link. However, if you have any questions, please do not hesitate to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
The purchase of Col&MacArthur watches is made exclusively on the official website of our brand. However, if you want to discover our watches before making your choice, it is also possible to discover them in our showroom.
When you go to the product page of the wished watch, check the desired options and click on “Add to Cart”. From there, you are redirected to the summary of your order. To access the payment, simply click on the “Finalize my purchases” sub-tab.
Once your order has been placed and the payment has been made, the watch is shipped to the address indicated as soon as possible. It is also possible to collect the watch from the showroom. To do so, simply contact us after placing your order. Please feel free to contact us by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via online chat or the “Contact us” tab.
The selling price of the watches is displayed on our official website, on the product pages of each model. The price obviously varies depending on the model and the options chosen, such as the type of strap, movement, color, etc.
Our limited editions are still available if you have access to the product page and if it is possible to place an order. Otherwise, when a watch is marked as “unavailable” or “out of stock”, the product page is greyed out and therefore indicates that you do not have access to it.
When you order one of our watches, you have the possibility to choose the serial number, in which case it is designated automatically. To choose the serial number, simply tick the appropriate box on the product page and enter the desired serial number.
If the collection you've ordered doesn't meet your expectations, don't worry! We offer a 14-day withdrawal period from the date of receipt. Simply contact us within this period and return the items unworn and in their original condition. We'll give you a full refund on receipt of the returned items.
The delivery time is indicated on each product page, under the selling price. Note that this delay may vary from one collection to another; it is therefore imperative to check this information according to each product. In case of an urgent delivery, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to find a solution to make the delivery according to your deadlines.
In case of absence, a delivery notice is left in your mailbox. The parcel is then dropped off at a designated post office and mentioned on the delivery notice. All you have to do is pick it up with this the notice.
The watches are delivered by registered parcel via Bpost first, and then according to the national post of the country of the buyer, for deliveries within Europe.
For deliveries outside Europe, we work in collaboration with DHL.
Delivery is offered in the European Union. For any other destination, additional charges are required to be delivered with DHL, averaging 36 euros of shipping costs.
In case of emergency, an express delivery is also possible in less than 48 by DHL express. A quote will be provided to you; such a delivery costs 50 euros. If you would like more information about express service or delivery in general, please contact the Col&MacArthur team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Of course. However, take into account the different pricing policy since Brexit; VAT is payable at the customs. In fact, VAT is not counted in the check-out for deliveries to the United Kingdom in order not to incur additional costs. This will be deducted automatically when it is placed in the basket, if your delivery address is in the United Kingdom.
We accept all online payments such as Master Card, Visa, Carte Bleue, PayPal, Maestro and bank transfers. However, it is not possible to pay by cash.
We provide you with a security system for any transaction on the platform. You can find all payment security information here.
It is indeed possible to pay in installments. By bank transfer, we accept up to three payments and by PayPal, which offers direct debit in four instalments. However, it is preferable to opt for a bank transfer to facilitate transactions.
If you wish to pay multiple times, please contact us beforehand, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab, in order to tell you how to proceed. The order will only be validated once the total amount has been received.
Quartz
A quartz watch consists of an electronic circuit driven by a battery. The energy of the battery is used to vibrate a quartz oscillator and thus to operate the watch. Because of its electronic nature, the quartz movement is the most precise in watchmaking.
Mechanical
A mechanical watch is powered by the energy stored in a spring in the watch movement. Mechanical watches from Col&MacArthur are self-winding. This means that they are recharged by the movement of an oscillating weight when the watch is worn. Col&MacArthur watches have a power reserve of approximately 36 hours. After this period without being worn, the watch must be manually wound thanks to the winding stem.
Leather and Milanese mesh
The leather and Milanese mesh strap can be adjusted at a watchmaker, who has the right equipment, or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
If you are manual, it is however possible to perform this task on your own, thanks to the explanatory videos at your disposal.
Metal mesh
Indeed, for this type of strap, the Col&MacArthur team offers a premium service to adjust the strap to your wrist before sending the watch. You will receive an e-mail as soon as you place your order on our official website.
In addition, upon receipt of your order, the watch is provided with additional mesh. Thus, the metal mesh strap can also be modified later. At a watchmaker, who has the right equipment or directly at the Col&MacArthur workshop. Please do not hesitate to contact us if necessary, by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or the “Contact us” tab.
Quartz
Quartz watches require a simple battery check every 2 to 3 years.
Mechanical
For mechanical watches, full maintenance is required every 3 years. It is also advisable to wind the watches regularly in order to activate the mechanism.
Quartz
Quartz watches have a water resistance of 5 atmospheres, that is to say they are waterproof up to 50 meters deep. However, salt water is not recommended.
Mechanical
For mechanical watches, they have a water resistance of 10 atmospheres (static pressure). The latter are thus waterproof up to 100 meters of depth. Nevertheless, salt water is not recommended.
Watches can be used for sports activities. Nevertheless, sudden movements and shocks should be avoided.
All our watches are quality timepieces and are designed with the greatest care. However, it is essential to treat them as delicate jewellery. We recommend that you do not expose them to water, such as bath water, swimming pool water or sea water.
Water can damage the internal components and alter the beauty of your watch. To preserve their quality and elegance, we advise you to keep them away from water.
There is an average running time only for mechanical watches, this one is 38 hours. The average running time of Col&MacArthur watches indicates how long the watch remains functional without being worn. After this delay, the watch must be manually wound.
If you are prone to allergic reactions, contact the Col&MacArthur team, they will be happy to answer your questions.
The tolerance varies depending on the models and the type of watch you want to purchase.
Quartz
Our quartz watches are more accurate than our mechanical watches. These contain within them a quartz which, under tension, vibrates at 35 kHz. The role of this crystal is to electronically process pulses on a regular basis. The accuracy of our quartz watches is -10 to +20 seconds per month.
Mechanical
These movements require regular maintenance in order to maintain increased tolerance. The accuracy of automatic mechanical watches is + or - 20 seconds per day. If you want more information about a particular model, you can directly download the datasheet of a watch in the « Technical description » tab on each of the product pages.
If you still have questions, you can contact the team by phone at +32 460 22 67 87 or by e-mail at contact@cmarthur.com, or via the online chat or via the “Contact us” tab.
The models we offer are unisex and vary between 38 and 43 mm in diameter. For each of our models you have the possibility to choose the type of strap and the diameter of the watch. In short, there is something for everyone.
We regularly update our newsletter to keep you up to date on Col&MacArthur news. You can subscribe to our newsletter directly on our site, by providing us with your e-mail address when you create a customer account or simply at the bottom of the main page of our website.
We are also very active on social networks. You can join our community on Instagram, Facebook, YouTube, LinkedIn or TikTok.
1940 numbered Timepieces
“Never in the field of human conflict has so much been owed by so many to so few”. Winston Churchill - August 20th, 1940 - speaking of the Battle of Britain.
To commemorate the most symbolic air battle in World War II, Col&MacArthur has released a timepiece to celebrate the 80th anniversary of the Battle of Britain.
The replica of a Spitfire cockpit in a watch
The “Battle of Britain” collection commemorates the Battle of Britain, including the feat of British pilots using their Spitfires to repel the Luftwaffe. September 15, 1940 was remembered as the “Battle of Britain Day,” marking a turning point in the victory over Germany.
The watch is a true replica of the speed meter of a Spitfire cockpit («Air speed sensor») with remarkable details. It was certified by the « Royal Air Forces » of England through a partnership.
The symbols
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Hours
The target rotates clockwise and points to the exact time like an hour hand on a classic watch. On the left illustration, it is 8HRS.
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- Reading the time
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Minutes
The white tag opposite the "60" also rotates clockwise to indicate the minutes. The internal counter is composed of indexes ranging from 0 to 60. The tag will therefore rotate to indicate the minutes.
- Secondes
- Reading the time
- Hours
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Secondes
The white hand indicates the seconds. On the illustration, the second hand points 33 seconds
- Reading the time
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Reading the time
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Unboxing
Technical description
Historical
A Legacy Collection
The ‘Battle of Britain 1940’ watch is part of a five-year Col&MacArthur commemorative collection marking the 80th anniversary of the Second World War by spotlighting 14 key events which still resonate today.
The ‘Battle of Britain 1940’ watch is the second in its World War II collection. The first watch to launch the collection earlier this year was the ‘Dunkirk 1940’. 12 additional and unique watches, all of which commemorate important events of the Second World War, will be released by Col&MacArthur in the coming years.
The Historical Collection honours heroes who fought for freedom. Sébastien Colen, founder and CEO of Col&MacArthur says, “our Historical Collection is specifically designed to raise awareness of crucial moments in World War Two and to inspire as many people as possible by sharing the remarkable and compelling experiences of our forefathers.”
An iconic watch
The Watch is a duplicate of a speedometer sensor from inside a Spitfire cockpit. The details of the watch commemorate this legendary fighter plane; a huge contributor to winning the Battle of Britain. The dial pattern is based on the tachometer located in the cockpit as well as its original structure and colours In a sleek design. In addition, there are additional details such as the WAAF block turning around the inner dial to provide the time (minutes hand). The WAAF is the acronym for the Women Auxiliary Air Force who played a crucial role in the Battle of Britain.
HISTORICAL CONTEXT
On July 10, 1940, the world held its breath for 113 days as Britain fought off relentless Luftwaffe air attacks.
The Battle of Britain was an air battle between the Royal Air Force (comprised of pilots from Great Britain and the free world), and the German Luftwaffe.
Hitler had just conquered France, and now focussed his attention on the United Kingdom. He wanted to conquer the UK, first by taking out the Royal Air Force, and then by invading with his ground army. But the Nazi leader’s ambitions were thwarted, chiefly because the British decisively defeated the German Luftwaffe in the air.
On the 15th of September in 1940, the British made a stunning victory over the Germans, during the Battle of Britain day. The fight was not yet over at that point, but it was clear the Germans could not overcome this loss. In total, more than 4,000 allied and German aircrew lost their lives in this battle. The Battle of Britain marked the first military setback for Hitler and set in motion the eventual defeat of Nazi Germany. Therefore, the Battle of Britain is seen as a huge victory.
The Battle of Britain officially ended on October 31st, 1940. This Allied victory was a real defeat for Germany and had a strong impact ion the outcome of WWII.
Partnership
In partnership with
Options
STANDARD OPTION
A first flight in the footsteps of RAF pilots, the watch will board a Spitfire to take off from the legendary “Heritage Hanger” aerodrome in Biggin Hill (https://bigginhillheritagehangar.co.uk). Biggin Hill is where many Spitfire departures took place to take part in the air battle.
On the back of the watch, the words "On board of a Spitfire on xx / xx / 2021" will be engraved.
PREMIUM OPTION
This option is the same as the Standard but with camera on board to film the overall flight that will be submitted to the customer with a short (best rush) and a long shortage (full flight).
CERTIFICATE
For Premium and Standard flight, the detailed information about the flight (date, speed, altitude, timing) will be authenticated on the certificate that will be delivered with the watch.
NOTE
Due to the current travel restrictions, the date of the flight will be communicated at a later stage.
Review
TL
Thierry Louise
le 25/06/2022
5 /5
Je suis allé prendre possession de ma superbe montre « bataille d’Angleterre » au point relais. Tout à fait satisfait de celle-ci et heureux de la porter.
Merci à vous.
source : E-mails
VP
Van Asbroeck Paul
le 20/12/2021
5 /5
The watch arrived on the day it was supposed to (20/12) at 12:36: perfect! The wooden box is very classy and the watch presented in a case like a jewel is well highlighted. I am very pleased with the quality of the watch and the service.
I don't regret having made this gift which will remind me of the 26 Belgian pilots who fought in the sky over Kent in the summer of 1940... I am looking forward to the other WW2 watches. Congratulations to all the members of the C&M team to whom I wish a happy holiday!
source : e-mail
NJ
Neut Jérome
le 23/09/2021
5 /5
A top team, passionate, attentive to the client and above all, responsive to the slightest question.
The finish of this watch(Battle of Britain) is just incredible , the box is splendid and the shipment very fast.
Thanks to you
Jérôme
source : Facebook
WD
Walmsley Dave
le 30/12/2019
5 /5
Battle of Britain - The Northern View... We Will Remember Them ??????????????????
source : Facebook
The Battle of Britain between the British forces was a key element in the course of the Second World War. It took place mainly in the air, with the help of two iconic types of fighter on the British side: the Hawker Hurricane and the Supermarine Spitfire.
Despite being outnumbered, England managed to counter Germany and accomplish this feat over Allied ground.
Col&MacArthur is releasing an exclusive watch that bears witness to the bravery of the British airmen during this battle.